What are the responsibilities and job description for the IT Support Engineer - Brisbane & South San Francisco, CA position at Slipstream IT?
Introduction
At Slipstream IT we work to streamline IT Support and provide managed solutions with a strategic consulting and global leadership management approach. Our solutions are designed exclusively for emerging pharma and biotech organizations. Slipstreams industry-leading solutions free clients from the demands of internal IT and allow them to rapidly advance their mission. Led by a leadership team that has been together for over 10 years, you will join a proven team, culture, and strategy to drive innovation within the IT outsourcing industry while developing your skillset with the opportunities for internal growth.
Responsibilities
- Provide day-to-day technical support for employees and consultants at two locations: South San Francisco and Brisbane.
- Troubleshoot and resolve hardware, software, network, and connectivity issues.
- Assist with system setup, installations, and configurations for new employees.
- Ensure consistent IT infrastructure reliability and performance across both locations.
- Monitor IT systems and proactively address potential technical problems.
- Collaborate with other IT teams to implement and improve IT solutions.
- Support the team with IT asset management, software installations, and updates.
- Manage user permissions, password resets, and access requests.
- Deliver technical assistance through various channels including phone, email, and in-person support.
- Ensure all IT operations comply with security protocols and company standards.
Qualifications
- 5 years of Onsite Desktop Support experience.
- Jira or Zendesk experience.
- O365, Active Directory/Azure & Slack experience.
- Zoom Room experience.
- Windows 10, Mac OS and iOS experience.
- Ability to multi-task and experience working in a fast-paced environment.
- White Glove Service experience.
- Excellent communication skills.
Preferred Qualifications
- Certifications such as CompTIA A , Microsoft Certified Professional (MCP), or similar credentials.
- Previous experience in deskside support or similar roles.
Location & Work Schedule
- Onsite at two locations (South San Francisco & Brisbane).
- 5 days a week, alternating between South San Francisco and Brisbane.
Benefits
- 401k match
- Comprehensive group health, dental, vision benefits
- Life insurance/LTD
- Discretionary PTO
- Salary: $70,000-$85,000
Slipstream IT is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation or identity, national origin, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Slipstream IT makes hiring decisions based solely on qualifications, merit, and business needs at the time.
This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the Employer.
Salary : $70,000 - $85,000
