Onsite Deskside Support - Brisbane & South San Francisco, CA

Introduction

At Slipstream IT we work to streamline IT Support and provide managed solutions with a strategic consulting and global leadership management approach. Our solutions are designed exclusively for emerging pharma and biotech organizations. Slipstream’s industry-leading solutions free clients from the demands of internal IT and allow them to rapidly advance their mission. Led by a leadership team that has been together for over 10 years, you will join a proven team, culture, and strategy to drive innovation within the IT outsourcing industry while developing your skillset with the opportunities for internal growth.

Responsibilities

• Provide in-person deskside support for employees, ensuring quick issue resolution.
• Troubleshoot MacOS devices, applications, and system configurations.
• Manage and support Google Workspace applications and services.
• Administer Okta for identity and access management.
• Support Meraki networking, including troubleshooting connectivity issues.
• Deploy and manage devices using MDM solutions (preferably Kandji).
• Assist with Intune/Entra configurations and endpoint security.
• Deliver exceptional customer service, ensuring a positive user experience.
• Document issues, solutions, and processes for future reference.
  
  

Required Skills & Experience

• Hands-on experience with MacOS troubleshooting and administration.
• Strong knowledge of Google Workspace (Gmail, Drive, & Admin Console).
• Familiarity with Okta for authentication and identity management.
• Experience with Meraki networking (switches, firewalls, & access points).
• Device management experience using MDM tools (preferably Kandji).
• Working knowledge of Entra/Intune for device and security management.
• Excellent customer service and communication skills.
  
  

Preferred Qualifications

• IT certifications in any of the above technologies.
• Experience in a fast-paced corporate or startup environment.
• Ability to troubleshoot Windows devices (a plus, but not required).
  
  

Location & Work Schedule

• Onsite at two locations (South San Francisco & Brisbane).
• 5 days a week, alternating between South San Francisco and Brisbane.
• Shift: Monday-Friday 8:00am-5:00pm PST.
  
  

Benefits

• 401k match
• Comprehensive group health, dental, vision benefits
• Life insurance/LTD
• Discretionary PTO
• Salary: $90,000-$100,000
  
  

Slipstream IT is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation or identity, national origin, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Slipstream IT makes hiring decisions based solely on qualifications, merit, and business needs at the time.

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the Employer.