What are the responsibilities and job description for the Onsite Desktop Engineer - Mountain View, CA position at Slipstream IT?
Introduction
At Slipstream IT we work to streamline IT Support and provide managed solutions with a strategic consulting and global leadership management approach. Our solutions are designed exclusively for emerging pharma and biotech organizations. Slipstreams industry-leading solutions free clients from the demands of internal IT and allow them to rapidly advance their mission. Led by a leadership team that has been together for over 10 years, you will join a proven team, culture, and strategy to drive innovation within the IT outsourcing industry while developing your skillset with the opportunities for internal growth.
Responsibilities
- Create various computer images for automated provisioning
- Image computers for inventory & disposition
- Track Inventory
- Conduct new-hire onboarding training
- On-site IT performance checklists
- Facilitate weekly IT ticket reviews
- Prepare weekly IT ticket trends/dashboard reports
- Coordinate IT device procurement
- Test pre-production patches; coordinate patch pushes
- Manage on-board / off-board procedures
- Support periodic regulatory audits by pulling system reports
- Perform routine IT inventory control
- Help develop / evolve IT policies and procedures
- Conduct ad-hoc cyber-security tests
- Review and refine spam rules
- Establish and enforce image / upgrade standards between office & lab computers
- Provide technical executive support, especially during on-site conference calls
- Run access reports as inputs for periodic audits; remediate as necessary
- Help test new end-user technologies
- Manage licensing compliance
- Grant end-user access as approved
- Timely response to and effective technical support for all areas within the corporate computing infrastructure including laptops, lab desktops, applications, mobile devices, and network connectivity.
- Manage inventory, distribution and setup of computers, software and other IT assets.
- Manage business systems and applications including telephone/communications systems, internet service, security systems, audio/visual and display equipment, room reservation system, printers, domain accounts, Office 365, and VPN.
- Assess, provision, install/configure, operate, and deploy third-party applications for integration and implementation into the existing infrastructure, i.e., ERP system.
- Collaborate with our consulting systems engineer in maintaining Windows server, systems hardware and software, network and related infrastructure.
- Identify network and security vulnerabilities and develop solutions to mitigate the risks and be able to apprise executive management and the board of directors of findings.
- Maintain and keep current the knowledge base, process and inventory documentation
Benefits
- 401k match
- Comprehensive group health, dental, vision benefits
- Life insurance/LTD
- Discretionary PTO
- Salary Range: $70,000-$80,000
Slipstream IT is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation or identity, national origin, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Slipstream IT makes hiring decisions based solely on qualifications, merit, and business needs at the time.
This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the Employer.
Salary : $70,000 - $80,000
