What are the responsibilities and job description for the Customer Service Rep position at Sloan Appliance Service?
Job Details
Job Location: CAYCE, SC
Salary Range: Undisclosed
Description
Job Summary:
The Customer Service Representative will interact with the company's customers by addressing inquiries and resolving complaints.
Supervisory Responsibilities:
None
Duties/Responsibilities:
- Fields customer questions and complaints; when the issue is beyond the representatives knowledge, forwards to the appropriate staff.
- Ensures that appropriate actions are taken to resolve customers problems and concerns.
- Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
- Answer phones, primarily customer incoming lines, and assist customers in setting up service calls, answering their questions, or directing their requests to the proper source.
- Schedule the service call in accordance with established company procedures and advise customer of such. Ensure that each technician has/maintains a fully loaded schedule daily (if possible)
- Create sales orders in computer system
- Performs other related duties as assigned.
Qualifications
Required Skills/Abilities:
- Excellent communication skills including active listening.
- Service-oriented and able to resolve customer grievances.
- Proficient computer skills with the ability to learn new software.
Education and Experience:
- High school diploma or equivalent.
- Customer service experience required.
Physical Requirements:
- Prolonged periods sitting at a desk and working on a computer.
- Must be able to lift up to 15 pounds at times.
Hours: 8 am-5 pm Monday through Friday
Performance to be Measured by:
- Customer Satisfaction
- Telephone skill performance metrics
- Other job specific metrics
