Installation Technician

Company Overview

Paramount Security Services is proud member of the Ironsite family of companies. We are a leader in the gate automation industry, providing innovative solutions for both commercial and residential clients. As a growing company, we are committed to delivering exceptional service and creating opportunities for our team members.

Summary

We are currently seeking an Installation Technician to join our team at PSS. This role is essential in ensuring the successful installation and maintenance of our gate automation systems, contributing to our mission of providing top-notch service to our customers.

Responsibilities

• Provides a positive, collaborative, and informative customer service experience to both residential and commercial customers. Diagnoses the nature of the issue triggering the service call. Confirms authorization to perform the repair, scope, and warranty-related issues are resolved before beginning work.
• Performs all necessary preventative and corrective maintenance. Welds, wires, and programs customer equipment as required by the nature of the service call. Ensures all workplace health and safety requirements are met. Maintains housekeeping and security of customer locations and job sites.
• Ensures device operates as intended and as desired by the customer. Closes out the call in the Service System. Documents the scope of work completed and identifies any other malfunctioning customer equipment or opportunities for additional work.
• Manages truck inventory and partners with support team to order or purchase specialized equipment, missing parts, and other components and tools.
• Perform other duties as assigned.

Requirements

• Education and/or experience equivalent a High School diploma and 3 or more years working with gate operators, electronic controls, or other low-voltage electrical systems, or similar trade-related experience. Associates degree or vocational program with a focus on electro-mechanical systems preferred.
• Familiarity with basic welding principles preferred.
• At least 2 years of field service-related experience working on-site at customer locations and interacting with customers.
• OSHA 10-Hour Certification preferred.
• Communications: Able to communicate effectively in written and oral format with diverse individuals. Able to present information and respond to questions with peers, managers, clients, customers, and the general public on technical subjects. Able to read and comprehend written work instructions, technical documents, blueprints, manufacturer instruction manuals and other materials in English.
• Math: Able to perform simple addition, subtraction, multiplication and division using standard units of measure and weight.
• Reasoning: Able to apply common sense understanding to carry out complex instructions furnished in written, oral, or diagram form. Ability to develop logical troubleshooting techniques based on an understanding of the product performance and test requirements.
• Time Management: Able to track and prioritize tasks in a fast-paced environment with several simultaneous projects/work orders. Able to work with minimal supervision.
• Technology: Knowledge of email, texting, and work order systems sufficient for basic communication, reporting, and notes.
• Physical Requirements: Able to push/pull/lift up to 50 lbs. frequently throughout the day. Able to stand, climb, walk, kneel, and crouch frequently, as required at a variety of customer locations/work sites.
• Driving: Able to operate a motor vehicle for extended periods of time and possess a clean driving record.

If you are ready to take your career to the next level with a dynamic company, we invite you to apply today and become part of our growing team at Paramount Security Services Inc.!

Job Type: Full-time

Pay: $27.00 - $35.00 per hour

Expected hours: No less than 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Work Location: In person

Salary : $27 - $35