What are the responsibilities and job description for the Scheduler position at SLOCUM ORTHOPEDICS, P?
This position is a Floor Scheduler, responsible for scheduling return appointments as well as walk-in patients in a fast-paced Orthopedics and Sports Medicine office. We are seeking a team-oriented applicant with attention to detail and a positive attitude:
- We foster a welcoming, friendly and team-oriented culture.
- Offering very competitive wages and an excellent benefits package, that includes medical, dental and vision insurance, paid time off and 401k to those that are eligible.
- This is a full-time position, Monday through Friday. No evenings or weekends.
- Experience in the medical field is valued, though we are willing to train the right person.
The responsibilities of the position include and are not limited to:
- Appropriately scheduling appointments for physicians, diagnostic studies, and ancillary services.
- Requesting language interpreters as needed.
- Appropriately documenting patient insurance information in an electronic practice management system.
- Obtain pertinent medical records from other physician offices, and follow up to schedule.
- Communicate patient medical concerns to the appropriate party with use of an electronic health record.
- Returns all calls to patients and follows up on voicemails appropriately by the end of each working day.
- Place outbound calls to schedule patient appointments from faxed referrals or records.
- Complete tasks as sent by medical assistants, prior authorization staff, occupational medicine, and other departments.
- Schedule medically urgent patient referrals from the Emergency Department or other sources.
- Work with team to complete pending inbox tasks daily.
- Routinely monitor physician and cast room schedules as assigned.
- Update patient demographics as needed, including name, address, and phone number changes. Verify and/or add the patient's Primary Care Physician into a practice management system.
- Review the patient chart to ensure that all necessary information is present, as well as adding any missing information. (Employer, middle initial, Guarantor demographics, Insurance card.)
- Reschedule appointments as needed per clinic needs.
