Scheduler

Description

This is a clinical Scheduling position for our call center, responsible for professionally responding to telephone inquiries from callers and ensuring patient satisfaction by providing quality service in a fast-paced Orthopedics and Sports Medicine office.  We are seeking a team-oriented applicant with attention to detail and a positive attitude:

• We foster a welcoming, friendly and team-oriented culture.
• Offering competitive wages.
• This is a part-time position, Monday through Friday.  No evenings or weekends.
• Experience in the medical field is preferred, though we are willing to train the right person.

The responsibilities of the position include and are not limited to:

• Responsible for answering telephone calls promptly and in a polite and professional manner
• Appropriately scheduling appointments for physicians, diagnostic studies, and ancillary services. 
• Requesting language interpreters as needed.
• Obtain and appropriately document patient demographic information in an electronic practice management system.
• Obtain pertinent medical records from other physician offices, and follow up to schedule.  
• Communicate patient medical concerns to the appropriate party with use of an electronic health record.
• Returns all calls to patients and follows up on voicemails appropriately by the end of each working day. 
• Place outbound calls to schedule patient appointments from faxed referrals or records.
• Complete tasks as sent by medical assistants, prior authorization staff, occupational medicine, and other departments.
• Schedule medically urgent patient referrals from the Emergency Department or other sources.
• Work with team to complete pending inbox tasks daily.
• Routinely monitor physician and cast room schedules as assigned.
• Update patient demographics as needed, including name, address, and phone number changes.
• Verify and/or add the patient's Primary Care Physician into a practice management system.
• Review the patient chart to ensure that all necessary information is present, as well as adding any missing information. (Employer, middle initial, Guarantor demographics, Insurance card.)
• Reschedule appointments as needed per clinic needs.
• Answer questions and offer other information, as requested, to provide patient-focused service and a positive impression of the organization.
• Direct calls to other departments as necessary.
• Use sound judgment when handling calls, especially with upset patients.
• Positively contribute to staff morale and corporate culture.
•  Ensure that work assignments and information gathered from day to day work is not shared with anyone and protects all patient and agency information. Is knowledgeable of and maintains HIPAA standards of privacy and confidentiality.
• Ensure that our patients get the best possible care.
• Attend on-site/off-site community engagement activities and on-site/off-site clinic events as needed.