What are the responsibilities and job description for the Area Sales & Operations Manager- NYC position at SLT?
Title: NYC Area Sales & Operations Manager
Reports to: Regional Sales & Operations Manager
Employment Status: Full Time/Exempt
SLT, a rapidly expanding fitness brand with a strong presence in the Northeast, seeks a dedicated Area Sales & Operations Manager to join our team. With a focus on innovation, client experience, and operational excellence, SLT has established itself as a leader in the industry. As an Area Sales Manager, you will drive the success of 2 operating studios. You will be responsible for fostering a culture of growth, creating an energetic environment, and maintaining sales and brand standards. This person possesses a strong desire to maximize revenue and occupancy, enjoys innovation, and is detail-oriented. If you are passionate about fitness, possess leadership skills, and are ready to make an impact, we invite you to join our team.
KEY RESPONSIBILITIES:
MARKETING
- Drive acquisition and retention for the studio in collaboration with with Regional Manager & Marketing
- Sell memberships and intro offers to existing and prospective clients to grow studio revenue and utilization
- Lead studio-level marketing and execution of SLT promotions in collaboration with studio team and Marketing
- Create local relationships and develop initiatives to drive studio utilization and trial alongside the Regional Manager and Marketing
- Build studio community through client relationships, loyalty program and new client experience
- Coordinate curated classes including fundraising and donated classes
CLIENT EXPERIENCE
- Create concierge-like studio experience with exceptional customer service incl. assisting clients, responding to client inquiries, and resolving any complaints
- Collaborate with instructors to guide new clients through their first SLT experience (incl. studio tours, machine demos, new client offers)
- Foster relationships to create deeper community bonds across clients, staff and instructors
- Encourage and communicate feedback
- Resolve all client booking requests and issues in a timely manner
- Assist with Privates and Events happening in the Studios
STAFF MANAGEMENT
- Responsible for interviewing, training, managing and reviewing the studio's front desk staff (CSTeam)
- Keep staff informed and focused on promotions, sales and goals
- Supervise client services team members engaging in product and retail sales, facilities, and customer service needs
- Motivate and provide daily support to team members while exemplifying SLT’s core values
OPERATIONS
- Oversee the day-to-day operations of the studio
- Responsible for achieving studio revenue, occupancy, new client and retail goals
- Manage studio appearance and cleanliness incl. equipment, desks and surfaces
- Manage SLT referral program
- Aid in private session booking
- Receive, process and manage display of all retail merchandise
- Complete monthly merchandise inventory
- Manage inventory of studio supplies
- Coordinate with cleaning & towel company when necessary
- Perform bi-weekly machine maintenance; report issues
QUALIFICATIONS
- Management and fitness experience
- Sales experience
- Self-starter with strong managerial and interpersonal skills
- Ability to multi-task and delegate when necessary
- Strong problem-solving skills
- Ability to think and react quickly
- Receive and give performance feedback constructively
WORK REQUIREMENTS
- 30-35 hours per week in Customer Service role per studio
- 8 hour shifts of in-studio work; depending on studio needs and staffing levels
- Usually 5 days per week including:
- Evening shifts, early morning shifts, weekend shifts and holiday shifts
- All inventories
- Black-out dates apply
BENEFITS
- Health Insurance
- Flexible Vacation
- Associate Discount, and Drop in Class Participation
- Community Fitness Partners and Perks
