What are the responsibilities and job description for the Client Service Team Member position at SLT?
CLIENT SERVICES TEAM – Boston (Back Bay)
Reports To: Studio Manager
Employment Status: Part Time/Non-Exempt
KEY RESPONSIBILITIES
- Greet and engage clients in a positive and friendly manner
- Provide the highest level of client/customer service and hospitality to all clients/prospective clients
- Share pricing and class information with prospective clients
- Deliver Megaformer machine demos to new clients
- Complete studio tours with new clients
- Work alongside and support SLT instructors to ensure a successful and seamless client check-in and class experience
- Ensure complete knowledge of Mariana Tek system
- Assist Management with day-to-day operations of the studio
- Ensure prompt response to studio emails; notify Studio Manager if needed
- Understand SLT product knowledge, policies and procedures for retail operations
- Complete basic Megaformer machine maintenance
- Actively maintain studio cleanliness and organization between each class so each client receives the best SLT experience
- Assist in retail inventory at the end of the month
- Complete opening and/or closing checklists
- Perform other studio duties as needed
QUALIFICATIONS
- Mariana Tek software experience a plus
- Leadership experience a plus
- Must have superior customer service skills
- Must have excellent interpersonal skills and a service-oriented outlook
- Must be highly organized
- Ability to work independently as well as on a team
- Should have a strong ability to communicate clearly with team members, clients and senior management
- Must be able to move and/or lift heavy items, up to 50 lbs.
- Available weekdays 6AM-1PM, weekdays 4PM-8:30PM and/or weekends 8AM-3PM
SLT actively seeks a diverse applicant pool in order to build the strongest possible team. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
