What are the responsibilities and job description for the Client Services Representative position at SM&PT?
Job Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will possess excellent communication skills and a passion for providing exceptional customer support. This role involves interacting with customers to address inquiries, resolve issues, and ensure a positive experience. As a key member of our customer service team, you will play an essential role in maintaining customer satisfaction and loyalty.
Responsibilities
- Respond to customer inquiries via phone, email, and chat in a professional and courteous manner.
- Provide accurate information regarding products and services while ensuring all customer needs are met.
- Assist with data entry tasks to maintain accurate customer records and documentation.
- Utilize strong phone etiquette to handle calls effectively and efficiently.
- Proofread communications to ensure clarity and professionalism in all interactions.
- Manage calendars for appointments and follow-ups as needed, demonstrating strong organizational skills.
- Support bilingual customers by providing assistance in their preferred language, if applicable.
- Collaborate with team members to improve processes and enhance the overall customer experience.
- Maintain a positive attitude while handling challenging situations or difficult customers.
Qualifications
- Previous experience in customer support or related fields is preferred but not mandatory.
- Strong phone etiquette and excellent verbal communication skills are essential.
- Proficiency in data entry with attention to detail is required.
- Bilingual abilities are a plus, enhancing communication with diverse customers.
- Familiarity with medical receptionist duties or personal assistant responsibilities is advantageous.
- Exceptional organizational skills and the ability to manage multiple tasks simultaneously are necessary.
- A commitment to providing outstanding service and resolving issues efficiently is crucial.
Join our team as a Customer Service Representative and contribute to creating memorable experiences for our customers!
Job Type: Full-time
Pay: $12.00 - $15.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
Work Location: In person
Salary : $12 - $15