Community Liaison/Resource Coordinator

Top reasons to work for SMA Healthcare:

• Career growth and advancement potential
• Great benefits such as: Health, Dental, Vision, Life, & Disability Insurance
• Tuition Reimbursement
• Paid Personal Leave and Paid Holidays
• 403b Retirement Plan (matches one to one of employee contribution for the first 3%, then a 50% match on the next 6% of employee contribution)

• Essential Job Functions:
• Assesses individuals who require traditional mental health or substance abuse treatment, and uses data gathered to conduct ongoing needs assessment.
• Provides intensive resource linkage for survivors struggling to access disaster relief assistance.
• Provides training to crisis counselors and other service providers regarding referral resources and mechanisms. · Performs crisis counseling as needed.
• Coordinates and provides care that is safe, timely, effective, efficient, equitable, and client-centered. · Facilitates client access to community resources, including locating recreational activities, housing, food, clothing, school programs, vocational opportunities or services, providers to teach life skills, and relevant mental health and substance use services.
• Reports any concerns regarding the health, safety, or well-being of a client to the appropriate authority.
• Maintains an awareness of proper safety procedures and guidelines and applies these in performing daily activities and tasks.
• Provides administrative support and performs general office duties such as answering the phone, communicating with internal and external customers, and cleaning as required by program.
• Adheres to professional standards as outlined by protocols, rules and regulations.
• Additional duties may be required as per specific program guidelines.

Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Minimum Education and/or Experience: High School Diploma required. Additional education and/or experience may be required as per specific program guidelines.

Knowledge/Skills/and Abilities:

• Skill in time and organizational management; ability to complete work under strict time lines, while maintaining flexibility to assist with client issues/concerns.
• Ability to quickly assess situations and use sound judgment in diffusing potentially risky situations; ability to identify services needed by clients during the rehabilitation process.
• Ability to follow both oral and written instructions and complete tasks as instructed.
• Ability to express oneself clearly and concisely both orally and in writing.
• Ability to prepare clear and concise written reports.
• Ability to communicate clearly with clients to develop a supportive and trusting relationship.
• Ability to establish and maintain effective working relationships with co-workers, medical and clinical professionals, educational systems, court systems, and the general public.
• Knowledge of community resources.
• Knowledge concerning current information in the area of mental illness and substance abuse and treatment and related behavioral problems specific to the age and population served.
• Knowledge of managed care environment and different payer sources.
• Knowledge of Agency for Persons with Disabilities requirements.
• Necessary Special Requirements: Possession of a valid Florida driver's license, acceptable driving record, and proof of personal automobile insurance if required to drive an SMA vehicle and/or use a personal vehicle for SMA business. Complete State of Florida mandatory background screening prior to start of employment. Complete SMA required training during the first six (6) months of employment and updated if required.

Physical: Mobility and ability to bend and reach during an 8-12 hour day. Able to lift minimum 10 pounds. Visual and auditory acuity sufficient to evaluate, intervene, treat, and record client health care needs. Fine motor skills for legible and accurate charting, daily correspondence and presentation, either manually or orally. Work endurance ability to work 8-12 hour shifts with a meal break, as possible. Routine 8-12 hour shifts. Hours and days off may vary. Extra hours may be required. Work assignment locations may vary.

Application: This class specification is intended to identify the class and illustrate the kinds of duties that may be assigned to its incumbents. It should not be interpreted as describing all of the duties whose performance may ever be required of such an employee or be used to limit the nature and extent of assignments such individuals may be given.