What are the responsibilities and job description for the Customer Service Representative position at Small Parts?
JOB DESCRIPTION:
This role serves as the face of our company and the primary point of contact between Small Parts and our customers from receipt of an order through shipment. This position offers dynamic growth, with opportunities to advance into sales, marketing, and leadership roles.
AN OVERVIEW OF WHAT YOU'LL BE DOING
Manage Customer Relationships & Demand
- You will ensure all customer orders are entered properly including quantity, price, and due date.
- Work through customer issues including lead time breaches, minimum order quantity violations, price disputes, and more.
- Work jointly with the production team to address any concerns related to customer orders, such as material delays, scheduling conflicts in production, and mechanical problems that may hinder timely delivery.
Forecast Review
- Develop quarterly demand forecasts for repricing and production planning.
- Identify and communicate changes in order patterns that could lead to supply risks.
Issue Resolution
- Participate in Corrective Action Process and continuous improvement initiatives.
Expedites & Special Delivery
- Manage expedited orders and special delivery requests with a focus on meeting customer requirements.
SKILLS & ABILITIES
Required:
- Computer Literacy
- Written & Verbal Communication skills
- Detail-oriented
- Ability to develop and maintain relationships.
Preferred:
- Customer Service experience
- Bilingual-Spanish
- Problem Solving skills
- Judgement and decision-making skills
QUALIFICATIONS
- Bachelor’s degree preferred or equivalent experience
Why Join Small Parts:
- Career Growth: This position offers a clear path for your professional development, with opportunities to advance into sales, marketing, and leadership roles.
- Employee Ownership: As an employee-owned company, you'll have a direct stake in our success, allowing you to share in the rewards of your hard work and dedication. Your contributions directly impact the company's growth and your financial future.
- Customer-Centric Culture: Small Parts is committed to providing exceptional service, and you'll be a crucial part of this commitment in this role.
- Competitive Compensation: We offer competitive compensation packages and benefits to recognize and reward your hard work and dedication.
If you are ready to embark on an exciting journey with a company that values your growth and contribution, this is a great place to start.
