What are the responsibilities and job description for the Team Leader/Supervisor position at SmallBiz Staffing?
Job Summary: The Team Lead/Supervisor will manage daily operations of team, ensuring quality, safety, and customer satisfaction. Responsibilities include supervising the team, scheduling services, conducting quality control, and maintaining safety standards.
Key Responsibilities:
- Lead and supervise a team of window cleaners, ensuring work meets quality standards.
- Perform routine quality checks on the team’s work.
- Communicate with clients to ensure satisfaction and address any concerns.
- Coordinate and schedule window cleaning services.
- Ensure safety protocols and use of proper equipment.
- Manage and maintain equipment and supplies.
- Train and provide ongoing support to staff.
- Troubleshoot and resolve on-site challenges.
- Assist with administrative tasks like job reports and updates to management.
- Deliver excellent customer service to build long-term relationships.
Qualifications:
- Leadership or supervisory experience.
- Knowledge of cleaning and installation techniques, tools, and safety standards.
- Strong communication and customer service skills.
- Ability to work independently and with a team.
- Must be able to lift heavy equipment and work at heights.
- Valid driver’s license and reliable transportation.
- Pass a drug test and background check.
Working Conditions:
- Outdoor work, possibly in varying weather conditions.
- Physical activity, including lifting, climbing, and standing for extended periods.
Job Type: Full-time
Pay: From $15.00 per hour
Expected hours: 40 per week
Shift:
- 8 hour shift
- Day shift
Work Location: In person
Salary : $15
