Assistant General Manager

JOB SUMMARY

The Assistant General Manager will report directly to the General Manager. As a member of management, the AGM manages the day-to-day activities of Shift Leads and other hourly Squad Members. In the can (restaurant), they will have responsibility for leading the Squad to financial results, operations, staff development, customer service, and compliance with all Company policies, procedures, standards, and specifications.

PRINCIPAL DUTIES AND RESPONSIBILITIES

LEADERSHIP

• Display exemplary and professional attitude and appearance at all times.
• Listen and communicate effectively with other members of management, Shift Leaders and Squad Members, Frequent Sliders, vendors, and the community.
• Conduct management and staff meetings.
• Follow the General Manager's direction and accomplish the objectives set by both the General Manager and Ownership.
• Review the objectives with Shift Leaders and Squad Members as necessary.
• Delegate appropriate tasks and responsibilities as necessary.
• Resolve Squad Member complaints, questions, or concerns as necessary.
• Other duties as assigned.

MANAGEMENT

• Recruit, interview, select, and hire quality Squad Members for all positions.
• Conduct orientation and train Shift Leaders and other Squad Members to ensure employees perform their respective jobs.
• Provide performance management through coaching, counseling, and employment of Squad Members.
• Adjust work schedules and hours of work of Shift Leaders and Squad Members, as needed, to ensure all shifts are covered.

OPERATIONS

• Oversee all day-to-day restaurant operations to ensure Company standards for quality food, service, and sanitation are met.
• Manage and supervise Shift Leaders and Squad Members.
• Assign and direct daily work responsibilities.
• Order inventory for all areas and operations to ensure the restaurant is stocked with appropriate levels of product.
• Reconcile cash registers at open and close of each shift.
• Maintain all records as required by Company policies and procedures, and in compliance with state and federal law.
• Maintain staff compliance with Company policies, procedures, standards, and specifications.
• Maintain staff compliance with state and federal laws governing safety and food handling.
• Operate the business safely.

WORK CONDITION REQUIREMENTS

• Willingness to work a flexible schedule, including extended hours. Typical work week is 50 hours.
• Periods of standing and walking, as necessary.
• Frequent contact with Frequent Sliders, requiring tact and courtesy.
• Frequent contact with subordinates, requiring direction and supervision.

MINIMUM QUALIFICATIONS

• Minimum High school diploma or GED equivalent. Associate or 4 year degree preferred.
• 1-2 years in restaurant management or leadership position.
• Ability to read, write and verbally communicate well.
• Proficient math skills and comfort with numbers.
• Proficient computer skills.
• Demonstrates maturity and professional demeanor at all times.
• Friendly, outgoing personality.
• Well-groomed, professional appearance.
• Positive attitude and self-disciplined.
• Reliable transportation
• Valid driver's license

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