Field Training Specialist

The Specialist, Field Training is primarily responsible for the delivery and implementation of effective training systems and hands-on training at our New Smalls Sliders Can Openings and existing Cans. This role supports the Cans through the delivery of training at New Can Openings, establishing Certified Training Locations, monitoring MIT performance, and supporting the training of employees and Managers.

This position requires regular travel to various Smalls Sliders locations. While Smalls Sliders is headquartered in Atlanta, we encourage applicants from across the South Central and Southeastern United States to apply.

Key Responsibilities/Essential Duties

Can Training

• Deliver the training modules and support at New Can Openings (NCO’s)
• Ensure the highest levels of training standards at all Cans
• Ensure NCO’s are properly trained and supported
• Implement Training programs and systems
• Support the program development of Certified Training Cans
• Execute Certified Training Can and annual Re-Certification process
• Conduct and document Certified Training Can visits to evaluate operational effectiveness and MIT requirements
• Execute touchpoints with all Managers in Training [MITs] during each phase of training; combination of phone calls, emails and face-to-face interactions to gauge performance
• Support Pre and Post New Can Opening Activities
• Validate the effectiveness of training plans and identify training gaps by assessing objectives, compliance, and providing training on corrective actions
• Identify training gaps and compose/execute plans with clear objectives, outcomes, and follow-up measurements

Business Unit(s) Support

• Schedule and execute Certified Training Manager classes to achieve expectations, track Certifications
• Participate in Train the Trainer sessions for rollouts; Partner cross-functionally on training sessions needed in-Can
• Create, maintain, and execute Business Unit Training Plans in partnership with Business Unit Leaders aligned to business goals
• Provide feedback on Squad Member, Shift Leader, and Can Management development plans
• Manage ServSafe Certification

Training Functional Support

• Provide feedback and follow-up documentation on executed rollouts and training meetings
• Serve as the subject matter expert [SME] for training system development
• Actively review and provide feedback on all training programs in development
• Provide observations, evaluations, and feedback on training effectiveness
• Participate in meetings and training sessions at the NCO, Cans and off-site locations

Required Qualifications/Skills

• Ability to lead, motivate, and empower
• Excellent communication and presentation skills
• Ability to recognize problems, set goals and convert plans into action
• Ability to exercise good judgment in decision making
• Open to feedback and to self-improvement
• Holds self-accountable to high personal standards of conduct and professionalism
• Ability to manage time effectively
• Exceptional interpersonal skills, with the ability to effectively interact with employees and stakeholders at all levels of the organization
• Superior organization and follow-up skills
• Proficient in a variety of LMS and technology systems
• Ability to travel 70-80%
• Ability to travel efficiently by air and car to various locations
• Previous training experience required; minimum 2 years preferred
• Minimum of 2 years’ management experience in the hospitality field required; quick service or fast casual preferred.

It is the policy of Smalls Sliders to provide equal employment opportunities for all applicants and team members without regard to race, color, religion, sex, age, marital status or civil partnership, national or ethnic origin, pregnancy or maternity, veteran status, uniformed service (as defined by 10 U.S.C. §101 (a)(5)), protected disability status, genetic information, sexual orientation, gender identity, gender reassignment, or gender expression, or any other characteristic protected by statute or law.