Project Manager, Operations Services

Project Manager, Operations Services

The role of Project Manager, Operations Services, is responsible for owning systems and processes to enhance the quality of our operations and profitability across all locations, both corporate and franchisee. This role will work cross-functionally with Technology, Marketing, Field Operations, other business stakeholders, vendors, and franchisees to support the Field and Support Center implementations to drive efficiency and operations excellence within the Cans. The role will own and facilitate the platforms listed to include but not limited to: Crunchtime, including Labor and Food Cost Modules, Zenput, Steritech, and Franconnect. This role will report to the Head of New Can Openings and Business Integration.

Essential Functions:

• Own the implementation of all restaurant systems and platforms and develop and implement guides to support launch and long-term use.
• Enhance and Develops Labor Management guide to ensure appropriate targets while partnering with FP&A.
• Measure performance through the operations scorecard to provide support and direction on restaurant-level improvements in speed of service, accuracy, and guest sentiment.
• Support the IT product roadmap for Operations initiatives - including planning, administrative support, stakeholder communication, and delivery.
• Own Steritech implementation and continuous improvement of platform, including the addition of Ops Excellence audit.
• Support tracking of Ops progress on all strategic initiatives.
• Design and implements the testing process to enhance restaurant execution and drive sales growth through new equipment, systems and/or processes.
• Partner with our field operations team, department leaders, and vendors to drive traffic and efficiency to reach our sales and profitability goals.
• Lead Operational Implementation focus in areas of digital, production management, Can operations, and partnerships.
• Support Hospitality initiatives through creation of field manuals and training support.
• Serve as a support center field operations Point of Contact in areas of innovation, platform administration, L&D, marketing and supply chain.
• Work cross-functionally to support new product development and mapping into appropriate systems.
• Work cross-functionally to streamline processes and support ongoing improvements.
• Own Franconnect support for Franchise operations, including document repository.
• Lead project teams to ensure a proactive approach to delivery against commitments.
• Serve as a leader and influence the organization to build better processes, systems and communications across all functional leadership, franchisees, and teams.
• Own updates around operational strategy.
• Facilitate communication to field staff and franchise partners regarding Operating Services updates.
• Sustain a culture of continuous improvement of operational procedures, policies, and management practices to help achieve organizational goals.

Work Experience:

• 4 years’ experience in project management, implementing operations systems, preferably in the restaurant industry
• 4 years’ 4-wall operational experience
• 4 years’ experience in Franchise Relations
• Demonstrated experience translating product features and experiences into platform capabilities and requirements
• Experience working with external vendors
• Workforce Management experience preferred
• General knowledge in Workforce Management preferred to support our Food and Labor systems
• Master’s in Business Administration is preferred

Skills and Abilities:

• Ability to work in a dynamic environment, workings in different settings from on-site to remote
• Ability to interdependently develop strategic and tactical plans
• Analytical approach to problem-solving using both qualitative and quantitative data; natural curiosity and desire for continuous improvement
• Strong writing skills with the ability to write manuals, SOP’s, and procedures in a clear and concise manner

Travel Requirement:

• Up to 35%

It is the policy of Smalls Sliders to provide equal employment opportunities for all applicants and team members without regard to race, color, religion, sex, age, marital status or civil partnership, national or ethnic origin, pregnancy or maternity, veteran status, uniformed service (as defined by 10 U.S.C. §101 (a)(5)), protected disability status, genetic information, sexual orientation, gender identity, gender reassignment, or gender expression, or any other characteristic protected by statute or law.