What are the responsibilities and job description for the Customer Service position at Smart AutoCare?
Are you tired of working nights and weekends? Are you tired of unreliable paychecks or schedules? We offer a set 40-hour week schedule with hours starting as early as 6 a.m. to 11:15 a.m. and ending between 3:45 p.m. to 8 p.m. Our schedules provide flexibility for early or late risers.
Have you wanted to leave the retail or service industry but don't know where to start? We offer the perfect stepping stone away from the retail and service industry with growth that can take you into finance and accounting, client experience, claims adjudication, and so much more.
We are looking for some dynamic, customer centric minded individuals to join our growing team. We are looking for team-oriented members who thrive in learning new ways to assist our customers best. If you are looking for a chance to make a difference in peoples lives everyday we are the place for you.
No prior experience in the automotive or corporate world experience is required. We offer on-the-job training. If you are ready to make a change, we would love to speak with you.
Summary
Our customer service representatives (CSRs) are often the first point of contact outside individuals have with our organization, so they play a key role in our customer experience. Our CSRs handle various important supportive tasks, providing our clients with answers, insights, instructions, and assistance. As the voice of our company, the customer service representative must possess excellent communication and interpersonal skills, as well as be enthusiastic about helping our clients and driving their satisfaction.
Objective of this Role
- Answering calls: Answering inbound calls and responding to customer inquiries in a professional and efficient manner.
- Providing information: Providing information about products and services and explaining new features.
- Resolving issues: Evaluating problems and complaints, researching answers, and providing solutions.
- Following up: Following up on calls to ensure customer satisfaction.
- Ownership: Maintain ownership of calls throughout the life-cycle of a caller's request, including follow-ups with the escalation team.
- Reporting: Reporting on customer feedback and completing call logs and reports.
- Build positive relationships by going above and beyond with customer service, ensuring that all questions, and confirmations are handled appropriately.
- Answers inquiries by clarifying desired information by researching, locating, and providing information.
- Resolves problems by clarifying issues, researching and exploring answers and alternative solutions, implementing solutions, and escalating unresolved problems.
- Fulfills requests by clarifying desired information; completing transactions, and forwarding requests.
- Enhances organization reputation by accepting ownership for accomplishing new and different requests, and exploring opportunities to add value to job accomplishments.
Requirements
- High school degree or equivalent
- Strong active listening and verbal-communication skills
- Proficiency in problem-solving
- Time management and attention to detail
- Expertise in conflict resolution
Work Environment
We are a fast-growing automotive warranty administrative company based in Richardson Texas. We offer our employees a 40-hour workweek, business casual dress, lunch on Fridays, and amazing benefits.
The Company: Accelerated Service International (ASI)/Smart AutoCare (SAC) is a big family; when you join ASI/SAC, you will stay because you are part of our family. We are known for the great care we take with clients and employees alike. Our employees are dependable, have integrity, are energetic, demonstrate a positive can-do attitude, are always there to go the extra mile, and are team players.
Benefits:
Medical
Dental
Vision,
Life Insurance
401k
Paid Time Off
Day Off for Employee's Birthday
