What are the responsibilities and job description for the L2 Desktop Support Technician - Waltham MA Onsite USC and GC Only position at SMART CALIBER TECHNOLOGY?
Position : L2 Desktop Support Technician
Duration : Full time
Location : Waltham MA
55k base
Role : Tier 2 Technical Support Desktop & Lab support (100% onsite)
Responsibilities :
Experience 1 to 2 years in Desktop Support.
Provide exceptional customer service at employees desks in the labs and remotely over the phone using remote desktop tools.
Assist employees with installation configuration and troubleshooting of computer hardware laptops desktops peripherals printers mobile devices and conference room technology.
Install and support desktop software for corporate laptops and lab computers.
Setup IT equipment at employees desks in the labs and in conference rooms.
Assist with the onboarding and offboarding process. Provision / deprovision user accounts and application access. Create and maintain laptop images.
Create and administer email web applications and file systems.
Document and resolve all tickets in a timely manner adhering to established SLAs.
Manage and meticulously document employee hardware and software license usage.
Maintain passwords data integrity and file system security for the computing environment.
Interact with vendor support to resolve technical problems with hardware and / or software.
Support in the testing and deployment of new applications and systems.
Create and maintain internal IT knowledge base articles to document procedures.
Create end user documentation (How Tos FAQs) and provide end user training.
Skillset Requirements :
Excellent customer service attention to detail communication and documentation skills.
Must be a team player and willing to work outside the box to get things done as needed.
Experience working in an IT Service Desk environment.
Experience with Windows 10 Windows Server Active Directory Intune and Exchange.
Experience troubleshooting Microsoft Office applications and administering Office 365 accounts.
Experience configuring and troubleshooting laptop and desktop computers.
Understanding of TCP / IP and basic networking skills.
Cisco Webex Microsoft Teams or Apple Mac support experience is a plus.
IT experience in a Biotech GxP facility is a plus.
Bachelors / Associate degree or equivalent experience.
Key Skills
Mac Os,Active Directory,Desktop Support,Computer Networking,Mobile Devices,Windows,Remote Access Software,SCCM,Help Desk,Operating Systems,Remedy,Troubleshooting
Employment Type : Full Time
Vacancy : 1
