What are the responsibilities and job description for the Junior Client Relationship Manager position at Smart Capital Center?
About Us
Smart Capital Center operates at the cutting edge of Generative AI, Finance, and Real Estate. Our platform transforms real estate investment and financing transactions by digitizing processes, automating workflows, and delivering deep insights. We proudly serve some of the largest real estate companies in the U.S., including JLL, Pacific Life Insurance, KeyBank, and many others.
The Opportunity
We are in a phase of rapid growth and are looking for dynamic, high-performing individuals with strong interpersonal skills, ambition, and adaptability. This is a rare chance to join us at an exciting time in our company’s trajectory. If you're passionate about helping businesses succeed, have a knack for building relationships, and are excited about the intersection of technology, finance, and real estate, we want to meet you!
As a Customer Success Manager, you’ll play a pivotal role in driving client success and satisfaction. Your ability to nurture and expand relationships, solve complex challenges, and provide strategic insights will be key to helping our clients thrive.
Responsibilities
- Reconcile financial documentation for real estate properties using our industry-leading platform.
- Empower clients by guiding them through the effective use of our software to manage their real estate investments efficiently.
- Collaborate closely with clients to understand their business goals and offer tailored solutions to maximize their use of the platform.
- Liaise with internal teams to ensure timely issue resolution and maintain high levels of customer satisfaction.
- Stay current on platform updates, enhancements, and best practices to deliver informed and proactive client support.
- Identify opportunities to upsell additional services or products that can further benefit clients.
Skills & Requirements
- Strong interest in enterprise technology, real estate, and finance.
- Proactive and results-driven, with a track record of thriving in fast-paced, high-growth environments.
- Exceptional follow-through, attention to detail, and problem-solving skills.
- Entrepreneurial mindset with a persuasive communication style.
- Proficiency in spreadsheets, databases, MS Office, and financial software.
- BA/BS in Business, Economics, Finance, or a related field preferred.
- Experience in customer success, account management, or related roles within the SaaS, finance, or real estate sectors is a plus.
Why Join Us?
- Be part of a $17 trillion industry at the forefront of innovation, shaping the future of real estate finance.
- Collaborate with industry-leading fintech, real estate companies, and top U.S. financial institutions as they embark on their digital transformation.
- Contribute to a groundbreaking product that’s transforming the U.S. real estate landscape, trusted by global financial giants.
- Join a lean, highly professional team where efficiency and innovation are prioritized over bureaucracy.
- Enjoy significant opportunities for professional development and career advancement.
- Competitive compensation and a comprehensive benefits package.
Visit us at smartcapital.center to learn more. We look forward to welcoming you to the team!
Job Type: Full-time
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- Customer service: 2 years (Preferred)
Location:
- Dayton, OH (Preferred)
Work Location: Remote
Salary : $17
