What are the responsibilities and job description for the Account Development Executive position at Smart Choice Communications?
Reports To: Senior Director of Client Solutions Classification: Exempt
Department: Sales/CS/Account Development Position Type: Full-Time
At SmartChoice, we’re reshaping the way businesses communicate, connecting them with innovative solutions through our SMART Network. As a trusted Voice Carrier, Internet Service Provider, Microsoft Teams Partner, and Service Expert, we help companies nationwide achieve new levels of performance with our tailored and cutting-edge technology. We're passionate about delivering exceptional white-glove service, and our team is key to keeping businesses moving forward. Why Join Us?
At SmartChoice, we believe that greatness is achieved through collaboration, creativity, and a relentless commitment to white glove service and customer success. We don’t just sell products—we build partnerships and create lasting impacts for businesses across the country. As a leading provider of advanced voice, internet, and communications solutions, we empower our clients with the tools they need to thrive in today’s fast-paced, tech-driven world.
At SmartChoice, we believe our people are the heart of what we do, and we pride ourselves on fostering a dynamic and inclusive work environment where everyone’s voice is heard. Our culture thrives on creativity, collaboration, and celebrating successes—big and small.
As part of our team, you'll be joining a company that values innovation, teamwork, community engagement, and professional growth. Whether it's through professional development, team-building events, or mentorship opportunities, we ensure that our employees feel supported and empowered to achieve their goals. If you're driven, passionate, and ready to make an impact, we want you to be part of our journey.
Position Overview:
As an Account Development Executive, you will be responsible for maintaining and growing relationships with our valued clients. You will serve as the main point of contact for a portfolio of accounts, ensuring client satisfaction, retention, and growth through exceptional service and solutions. This role involves collaborating with internal teams, addressing client inquiries, and identifying opportunities to upsell or cross-sell products and services.
Duties/Responsibilities:
At SmartChoice, we embrace a work culture that champions teamwork, creativity, and fun while striving for excellence in everything we do. We believe that when passionate individuals come together, great things happen. If you’re looking to contribute to a growing company that is shaping the future of business communication, we want you on our team. Apply now and start making your mark at SmartChoice!
SmartChoice provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Discrimination of any type is not tolerated.
Department: Sales/CS/Account Development Position Type: Full-Time
At SmartChoice, we’re reshaping the way businesses communicate, connecting them with innovative solutions through our SMART Network. As a trusted Voice Carrier, Internet Service Provider, Microsoft Teams Partner, and Service Expert, we help companies nationwide achieve new levels of performance with our tailored and cutting-edge technology. We're passionate about delivering exceptional white-glove service, and our team is key to keeping businesses moving forward. Why Join Us?
At SmartChoice, we believe that greatness is achieved through collaboration, creativity, and a relentless commitment to white glove service and customer success. We don’t just sell products—we build partnerships and create lasting impacts for businesses across the country. As a leading provider of advanced voice, internet, and communications solutions, we empower our clients with the tools they need to thrive in today’s fast-paced, tech-driven world.
At SmartChoice, we believe our people are the heart of what we do, and we pride ourselves on fostering a dynamic and inclusive work environment where everyone’s voice is heard. Our culture thrives on creativity, collaboration, and celebrating successes—big and small.
As part of our team, you'll be joining a company that values innovation, teamwork, community engagement, and professional growth. Whether it's through professional development, team-building events, or mentorship opportunities, we ensure that our employees feel supported and empowered to achieve their goals. If you're driven, passionate, and ready to make an impact, we want you to be part of our journey.
Position Overview:
As an Account Development Executive, you will be responsible for maintaining and growing relationships with our valued clients. You will serve as the main point of contact for a portfolio of accounts, ensuring client satisfaction, retention, and growth through exceptional service and solutions. This role involves collaborating with internal teams, addressing client inquiries, and identifying opportunities to upsell or cross-sell products and services.
Duties/Responsibilities:
- Client Relationship Management: Serve as the primary contact for assigned client accounts, ensuring timely and accurate communication to meet client needs.
- Account Maintenance: Manage and maintain detailed client records, including contracts, pricing, preferences, and order history.
- Issue Resolution: Address and resolve client issues promptly, escalating complex matters to the appropriate department or leadership when necessary.
- Client Education: Conduct training sessions, webinars, and provide resources to educate clients on how to use the product/service effectively to meet their goals.
- Product/Service Knowledge: Maintain an in-depth understanding of the company’s products, services, and solutions, providing clients with relevant recommendations and insights.
- Upselling and Cross-Selling: Identify opportunities to expand the client's use of products and services and actively promote upgrades or additional offerings.
- Renewals and Retention: Ensure timely contract renewals and proactively engage with clients to improve retention rates.
- Client Retention: Proactively identify at-risk accounts and develop strategies to re-engage clients and improve retention rates.
- Proactive Engagement: Regularly check in with clients to assess their satisfaction, gather feedback, and address any potential issues before they escalate.
- Collaboration: Work closely with the sales, product, and customer support teams to ensure clients receive a seamless experience.
- Reporting: Generate and analyze account performance reports, identifying trends and opportunities for improvement.
- Client Satisfaction: Conduct periodic check-ins, surveys, and follow-ups to assess satisfaction and gather feedback for continuous improvement.
- Quote Preparation: Assist in preparing proposals, contracts, and other documentation as needed.
- Bachelor's degree in Business, Marketing, or a related field, or equivalent experience.
- 1-3 years of experience in account management, customer service, or sales-related roles.
- Excellent organizational and project management skills.
- Strong communication skills, with the ability to interact effectively with clients, carriers, and internal teams.
- Detail-oriented with strong problem-solving skills and a proactive approach to issue resolution.
- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Excellent organizational skills and attention to detail.
- Ability to work independently and as part of a team.
- Excellent time management skills with a proven ability to meet deadlines.
- Strong analytical and problem-solving skills.
- Ability to prioritize tasks and to delegate them when appropriate.
- Ability to function well in a high-paced and at times stressful environment.
- Proficiency with CRM software and Microsoft Office (Excel, Word, Outlook).
- Client Retention Rate
- Upsell/Cross-sell Revenue
- Client Satisfaction Scores (CSAT)
- Number of account escalations resolved
- Timeliness of renewals
- Prolonged periods of sitting at a desk and working on a computer.
- Must be able to lift up to 15 pounds at times.
- Competitive salary with performance-based incentives
- Comprehensive health benefits (medical, dental, vision, life insurance)
- Generous paid time off
- Employer-matched 401(k)
- Monthly cell phone stipend
- Employee Assistance Program
- Generous PTO
- Culture of Innovation: You’ll be part of a forward-thinking team that’s driving the future of business communications.
- Growth Opportunities: As SmartChoice continues to expand, so do the opportunities for our team members to take on new challenges.
- Fun & Collaborative Environment: We’re serious about our work, but we also know how to have a good time. From team-building events to spontaneous brainstorming sessions, SmartChoice is a place where your voice will be heard, and your efforts will be recognized.
At SmartChoice, we embrace a work culture that champions teamwork, creativity, and fun while striving for excellence in everything we do. We believe that when passionate individuals come together, great things happen. If you’re looking to contribute to a growing company that is shaping the future of business communication, we want you on our team. Apply now and start making your mark at SmartChoice!
SmartChoice provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Discrimination of any type is not tolerated.
uVpmJKw3OS