What are the responsibilities and job description for the Customer Service Representative position at Smart Cremation?
Company Description
Smart Cremation offers comprehensive prearrangement services designed to provide peace of mind by honoring your final wishes without burdening your loved ones. By locking in current rates, our preplanning options offer significant cost savings. Planning ahead allows for thoughtful decisions that reflect your values and preferences, minimizing stress during emotional times. Our dedicated professionals are committed to delivering services with dignity and respect, empowering you to make informed decisions.
Role Description
This is a full-time on-site role for a Customer Service Representative in Mount Juliet, TN. The Customer Service Representative will handle day-to-day tasks including providing customer support, ensuring customer satisfaction, and enhancing the overall customer experience. The role involves responding to customer inquiries, addressing concerns, and maintaining a high level of professionalism and courtesy.
Qualifications
- Customer Service, Customer Support, and Customer Satisfaction skills
- Ability to enhance the Customer Experience
- Excellent communication and interpersonal skills
- Problem-solving abilities and attention to detail
- Experience with CRM software is a plus
- High school diploma or equivalent
- Ability to work on-site in Mount Juliet