Software Engineer, Support

Job Description

Job Description

As a technology leader in healthcare process automation and interoperability, Smart Data Solutions (SDS) is a strategic partner that utilizes data and intelligent automation to digitally transform operations and deliver outcomes for clients which reduces costs, streamlines workflows, and improves overall customer experience. Looking to the future, Smart Data Solutions has ambitious growth plans for the next few years and is currently seeking Support Engineers to join our team!

What you’ll be doing?

The Support Engineer is responsible for troubleshooting, diagnosing, and resolving technical support tickets related to Smart Data Solutions products. This role ensures timely and effective resolution of customer issues and collaborates with cross-functional teams to enhance the support experience. The ideal candidate will have strong problem-solving skills, experience in healthcare IT environments, and the ability to communicate technical solutions to both technical and non-technical users.

Technical Support & Issue Resolution :

• Investigate, diagnose, and resolve support tickets related to software functionality, system integrations, data discrepancies, production issues and performance issues.
• Guide users through problem-solving steps for software configuration, connectivity, and troubleshooting.
• Document all ticket resolutions, technical solutions, and customer interactions in the ticketing system.
• Manage customer accounts to ensure processes are working as expected and identify potential problems.
• Understand and follow Smart Data Solutions’ (SDS) workflow and associated technical systems.
• Understand and follow all assigned customer workflows including import and export processes.
• Interpret customer business processes, analyze problems, and recommend programmable solutions.
• Apply analytical and business knowledge to solve customer specified problems adhering to SDS coding standards and policies.

Customer Interaction & Communication :

Collaboration & Continuous Improvement :

What we’re looking for?

Education and Experience

Skills and Competencies

Preferred Skills

Why this is the company for you?

Top Benefits & Perks :

Who is Smart Data Solutions?

For over 20 years, Smart Data Solutions has been partnering with leading payer organizations to provide automation and technology solutions enabling data standardization and workflow automation. The company brings a comprehensive set of turn-key services to handle all claims and claims-related information regardless of format (paper, fax, electronic), digitizing and normalizing for seamless use by payer clients. Solutions include intelligent data capture, conversion and digitization, mailroom management, comprehensive clearinghouse services and proprietary workflow offerings. SDS’ headquarters are just outside of St. Paul, MN with 300 employees and leverages dedicated onshore and offshore resources as part of its service delivery model. The company counts over 420 healthcare organizations as clients, including a number of Blues plans, large regional health plans and leading independent TPAs, handling over 500 million transactions of varying types annually with a 98% customer retention rate. SDS has also invested meaningfully in automation and machine learning capabilities across its tech-enabled processes to drive scalability and greater internal operating efficiency while also improving client results.

SDS recently partnered with a leading growth-oriented investment firm, Parthenon Capital, to further accelerate expansion and product innovation.

Location :

This position is open in our Eagan, MN and Plano, TX office.

Smart Data Solutions is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.