What are the responsibilities and job description for the Support Engineer Intern position at Smart Data Solutions LLC?

Job Description

Support Engineer Intern

Smart Data Solutions, a leading provider of data management, claim routing and workflow solutions to health plans and TPAs, is looking for passionate and driven interns to join our team this summer!

What you’ll be doing?

Analysis & Resolution

Manage customer accounts to ensure processes are working as expected and identify potential problems.
Understands and follows Smart Data Solutions’ (SDS) workflow and associated technical systems.
Understand and follows all assigned customer workflows including import and export processes.
Interpret customer business processes, analyze problems, and recommend programmable solutions.
Apply analytical and business knowledge to solve customer specified problems adhering to SDS coding standards and policies.

Communication

Communicates to customers (via emails and phone calls) about SDS workflows.

Communicates to client of any critical production issues that may affect a customer’s production process.

Communicates to team lead, manager or COO on any critical production issues related to the client.

Adheres to SDS’s courteous and professional, written and verbal, communication standards.

Consistently high rating on customer satisfaction surveys

Provides timely responses to all assigned tickets in accordance with SDS policies

Identifies and escalates high priority tickets to appropriately support clients

Performs other related duties as assigned.

Project Development

Assist with the development and maintenance of new and existing clients

Document updates, testing, and technical production monitoring plans

Draft internal and client-facing descriptions and diagrams of workflow processes

Work Patterns

Resolve assigned tasks in an efficient and effective manner.

Works independently with minimal guidance

Leverages the expertise of other developers in the team on specific modules

Tracks and bills all applicable support hours. (Billing)

Performs other related duties as assigned.

The duties set forth above are essential job functions for the role. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

What we’re looking for?

Required skills :

A Junior or Senior, pursing a 4-year degree in computer science or equivalent degree

Proficiency with Java

Proficiency with Unix-like operating systems

Proficiency with Windows operating systems

Knowledge of relational databases

Strong oral and written communication

Math Aptitude

Highly organized and disciplined.

Business analysis

Microsoft Excel, Word, and Windows

Ability to understand processes, analyze, and identify improvements.

Action orientation and ability to consistently complete assigned tasks on time

Why this is the company for you?

Top Benefits & Perks :

A company culture that is authentic, innovative, and collaborative! Our most powerful strength is our people! We build impactful solutions for our customers - their success is our success!

A professional development and growth-oriented workplace

Generous benefits including, health insurance, short-term, and long-term disability

401(k) with a company match to provide a better future in your retirement years

A flexible environment with a competitive paid time off package; including vacation, holiday, give-back day, and a floating day

Who is Smart Data Solutions?

Smart Data Solutions (SDS) is a technology leader in healthcare process automation and interoperability. As a strategic partner, SDS helps clients digitally transform their operations, delivering tangible value through reduced costs, streamlined workflows, and an improved customer experience. With data, AI, and automation at its core, SDS provides solutions in Digital Mailroom and Data Capture, Clearinghouse, Intelligent Medical Records, Prior Authorization and Claim Operations. Trusted by over 500 clients—including multiple Blue Cross Blue Shield plans, regional health plans, TPAs, providers, and healthcare partners—SDS streamlines complex front, middle, and back-office operations.

Smart Data Solutions is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.

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