What are the responsibilities and job description for the Technical Account Manager position at Smart Energy Water?
Position : Sr. Account Manager / Client Success
Location : Irvine CA onsite
Company : Smart Energy Water ( )
About Us
SEW is the # 1 Energy and Water Cloud Platform, providing cloud-based Software-as-a-Service (SaaS) solutions for Digital Customer Engagement, Field Workforce Engagement, and Smart AI / Machine Learning to the Energy and Utility sector. We help utilities improve their customer service, operational efficiency, and maximize return on investments through the SEW platform applications leveraging mobile, AI, Machine Learning and Cloud technologies. Searching for your dream job?
At SEW, we strive to help our employees find passion and purpose. Join us in changing the way the world uses energy & water and become part of our innovative and talented team!
Position Overview :
The Account Manager will bring SEW's best ideas, innovations, and capabilities to their clients and match these to the SEW clients' business goals, enabling greater business value. You will be responsible for developing trusted relationships with SEW clients by driving revenue growth. This will be done by identifying, building, managing and growing new and existing client relationships, long term client relationships, as well as developing and then leveraging strategic business relationships.
Key Responsibilities :
Establish a trusted / strategic advisor relationship with each assigned customer and drive continued adoption, utilization, and value of our products and services.
Exceed defined sales goals through strategic account planning, networking, and use of company resources.
Identify, prospect, cultivate and grow base of existing clients.
Maximize revenue and profitability potential by upselling new revenue, raising awareness of our broader portfolio of solutions, and ensuring customer satisfaction.
Participate in trade shows, kick-off meetings, major milestone meetings and other opportunistic events where senior decisions are made are present.
Create value for clients and add to our capabilities and reputation.
Maintain thorough understanding of our solutions and tailor presentations to meet the needs of different types of businesses.
Assist clients in developing the business case and value proposition for proposed solutions.
Build a territory plan to proactively engage clients throughout their lifecycle
Partner with sales leadership team to define the optimal performance measurements and management priorities and identify opportunities for sales.
Input and maintain all prospect and client activity.
Champion change to remain aligned with our vision, goals, the industry, market, and client needs.
Proactively work with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their goals.
Education and Experience Requirements :
Bachelor’s degree in business, Marketing, or related field; MBA or equivalent preferred
5-10 years of software sales and client success management experience; some start-up experience is preferred.
Ability to effectively collaborate with internal teams to advocate for and represent the voice of the client.
Exceptional analytical and problem-solving skills, including the ability to figure out how things should work.
Demonstrated success selling to Fortune 1000 clients.
Highly evolved presentation and negotiation skills
Motivated to advance growth in an entrepreneurial, rapidly growing company environment.
SEW is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.”
