Mortgage Originator (Licensed) - Westchase District

Originates first and second lien mortgages that are either sold to an investor or maintained and serviced by Smart Financial as a portfolio product. Solicits new mortgage business, maintains good outside working relationships and promotes the organization’s policies, procedures and services. The Mortgage Originator will work closely with homebuyers and realtors to ensure a seamless homebuying experience. They will also work with existing homeowners to guide them through the refinance, cash out and/ or home improvement process.

• Conduct the loan interviews and secure the customer information necessary to initiate a loan transaction. Determine financing objectives and goals. Receives inquiries from prospective customers regarding all types of mortgages such as JUMBO, Conventional, VA, FHA and USDA, Texas Home Equity, HELOCS, and Lot loans. Provide Pre-Qualification Letters to the buyer and realtors for home purchases. Is responsible for pricing the mortgage loan accordingly to ensure the member receives a competitive rate while the organization receives a reasonable SRP, where applicable. Responsible for loan originations ranging from $15,000 - $1MM
• Receive and screen loan applications from online channels, phone, and referrals. Pulls, reviews and analyzes credit reports. Gathers financial data. Notify client to resolve discrepancies such as late payment history, judgments, foreclosures, etc. Discusses loan options and programs. Informs client of estimated costs associated with closing the loan such as appraisal, title fees, surveys, taxes, and insurance. Understands the importance of accurate fee disclosure. Transparency with respect to potential costs is essential for building trust with the borrower as well as protecting the credit union from potential loss.
• Collect supporting loan documentation. Conducts high level reviews of personal and financial documentation such as personal and business tax returns, W2s, paystubs, asset statements, and retirement statements. Lock interest rates and request changes with loan term, rate and loan amount to lock desk if needed due to a change in circumstance or a request by member.
• Establishes and maintains constant contact and good working relationships with clients, real estate agents and builders via email and phone to assure a favorable image of the organization and to establish potential future business. Must be able to manage a high volume pipeline, regular pipeline maintenance and regular member follow up.
• Must comply with all policies and procedures, applicable laws, and regulations, including but not limited to the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.

Experience

Three years to five years of similar or related experience, including preparatory experience.

Education/Certifications/Licenses

A high school degree or equivalent. NMLS required

Interpersonal Skills

A significant level of trust, credibility and diplomacy is required. In-depth dialogues, conversations and explanations with customers, direct and indirect reports and outside vendors can be of a sensitive and/or highly confidential nature. Communications may involve motivating, influencing, educating and/or advising others on matters of significance.

Other Skills

National Mortgage Licensing System Required throughout employment. Working knowledge of Encompass or Calyx Point. Knowledge of Fannie Mae and Freddie Mac guidelines is required. Must be able to handle highly sensitive personal and financial information. Customer service skills.

Physical Requirements

Is able to bend, sit, and stand in order to perform primarily sedentary work with limited physical exertion and occasional lifting of up to 10 lbs. Must be capable of climbing / descending stairs in an emergency situation. Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance.

Working Conditions

Must be able to routinely perform work indoors in climate-controlled shared work area with minimal noise.

Mental and/or Emotional Requirements

Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to complete basic mathematical calculations, spell accurately, and understand computer basics. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters.

Smart Financial Credit Union offers a competitive salary and excellent top-tier benefits. In addition, Smart Financial Credit Union has a tuition reimbursement program; full-time employees can receive up to $4,000 per year in tuition reimbursement.

Smart Financial Credit Union was ranked as Houston's Best Places to Work! Five consecutive years in a row!
Source: Houston Business Journal, 2011, 2012, 2013, 2014, and 2015.

Smart Financial Credit Union was ranked USA Top Workplaces (National Award)!
Source: Houston Chronicle - 2021

Smart Financial Credit Union was ranked Top Workplaces (Regional Award)! Six consecutive years in a row!
Source: Houston Chronicle - 2016, 2017, 2019, 2020, 2021, 2022, 2023, and 2024!

Smart Financial Credit Union was also ranked as Best Companies to Work for in Texas! Four consecutive years in a row!
Source: Texas Association of Business (TAB) and Texas Monthly Magazine – 2014, 2015, 2016, and 2017

*** Applicants must submit a resume in order to be considered for the position.

Smart Financial does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.

Smart Financial Credit Union (SFCU) commits to fostering a diverse, equitable, and inclusive workforce and member base where a sense of belonging is evident. Our core values and purpose compel us to invest in our culture, with the objective that all who interact within and with the credit union can be appreciated for their unique individuality and thrive in the environment, with respect for each other and our greater community.

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Salary : $4,000