What are the responsibilities and job description for the Help Desk Tech position at Smart Gauge Staffing LLC?
Join our team as a Help Desk Tech, where you will be working 100% on site from day one. This role involves supporting users of Information Technology by providing a centralized reporting and problem resolution facility. A minimal fee may apply for campus parking.
About The Role
Expectations are clear and well communicated, aligning with departmental goals and objectives. Staff receive frequent, constructive feedback and evaluations are completed by established deadlines. Performance issues are addressed and documented as they occur.
Skills And Experience Required
The role requires the contractor to be on site 100% from day one. Please confirm agreement to this arrangement. Interviews will be conducted both via webcam and in person.
About The Role
- Hardware: Laptops, Desktops, scanners.
- Software: Various software - training will be provided.
- 35%: Assist the Lead IT Specialist by serving as a technical expert with smart classrooms, academic labs, and multimedia technologies. Participate in special projects such as instructional technology integration, training videos, and video conferencing. Recommend and specify computer equipment and software acquisitions.
- 25%: Install and perform minor repairs to hardware, software, and peripheral equipment. Diagnose problems and schedule maintenance or repairs with vendors. Maintain records of upgrades and repairs.
- 15%: Ensure timely implementation of upgrades to instructional technology hardware and software, maintaining compliance with IT Security Standards and University policies.
- 15%: Assist in maintaining hardware and software inventories for academic classrooms and other tech environments.
- 5%: Provide hands-on training to faculty and staff on various technological software and hardware.
- 5%: Perform other duties related to Technology Services as assigned by the Manager of IT Services or Chief Information Officer.
Expectations are clear and well communicated, aligning with departmental goals and objectives. Staff receive frequent, constructive feedback and evaluations are completed by established deadlines. Performance issues are addressed and documented as they occur.
Skills And Experience Required
- 5 years of experience assisting as a technical expert in smart classrooms and multimedia technologies.
- 5 years of experience installing and repairing hardware, software, and peripheral equipment.
- 5 years of experience ensuring timely upgrades of instructional technology hardware and software.
- 5 years of experience in maintaining hardware and software inventories.
- 5 years of experience performing other duties related to Technology Services.
The role requires the contractor to be on site 100% from day one. Please confirm agreement to this arrangement. Interviews will be conducted both via webcam and in person.
