QC Analyst

Short Description:

FL-DEA-Long Term Care Ombudsman Program-QC Analyst (PT 20hr/s per week) - 4 hrs a day, Monday thru Friday. Hours worked are flexible as long as they are the same each day. MUST BE BI-LINGUAL

Complete Description:

• Quality Control Analyst - Must be bi-lingual
  
  

Dress Code: Business

Work Environment: Professional Business Office

Candidate Responsibilities:

• Answering phones
• Typing
• Strong data entry
• Imputing data into RTC Data Base
• Working with Microsoft Office Suite (Excel, Word, Outlook, Adobe)
• Handling customer complaints
  
  

Experience Required:

• 1 year of professional office experience
• Must be bi-lingual
• Strong data entry skills
• Attention to detail
• Proofreading/Grammar
• Strong typing skills
  
  

Skills: SkillRequired / DesiredAmountof ExperienceExpertise RatingMoveAbility to speak and understand EnglishRequired Bi-lingual (Spanish/English)Required Strong verbal and written communication skillsRequired Attention to detail, proofreadingRequired Proper Grammar written and verbalRequired Professional office experienceRequired1Years Must be proficient in Microsoft Excel and AdobeRequired2Years Strong data entry and typing skillsRequired1Years Experience responding to customer complaintsRequired1Years Knowledge of long-term care facilitiesHighly desired Experience using RTC data baseHighly desired Experience working with the elder populationHighly desired

Questions:

Question 1

If applicable (safety sensitive positions), do you attest that your candidate has provided consent to random drug testing pursuant to section 11.3 of the master contract?

Question 2

If applicable (safety sensitive positions), do you attest that your candidate is willing to adhere to any customer dress/safety equipment requirements, in compliance with ANSI and OSHA, and that such equipment will be provided at your company’s/candidate’s expense?

Question 3

Is your candidate aware this is a contract/temporary position, and the agency does not offer benefits including PTO and paid holidays?

Question 4

Does you candidate have any pre-planned time off, including doctor appointments within the 1st 90 days?

Question 5

Is your candidate bi-lingual (English/Spanish)?

Question 6

Is your candidate aware this is a part time position, 20 hrs a week?

Question 7

What position did your candidate hold in the long-term care setting?

Agency Interview Type:

In Person Only

Work Arrangement:

Onsite