What are the responsibilities and job description for the Desktop Support Engineer - life Sciences domain Knowledge position at Smart IT Frame LLC?
Note: Only locals in Warsaw, IN
Experience: 4 to 5 years
Domain: Health care/ Pharma/ Life science
Required Skills:
• Desktop Support at an Enterprise levelData centre Knowledge and Troubleshooting skills
• Health Care / life Sciences domain Knowledge
• Excellent communication skills
Qualifications:
- Safety training and proper PPE and/or Lab requirements always apply
- Understanding of GMP / GxP environment
- PCs / Servers cannot have any sort of maintenance or patching without approved change control windows
- No systems or devices should ever be rebooted without proper approvals
- Often MLL sites may have isolated networks
- Understanding of what critical support means during a P1 or P2 event (i.e. proactive support – spares, crash carts, etc.)
- Ensure best practices are followed and understood:
- 5S (LEAN) or similar methodology in IT rooms / Datacentre
- Requirements to enter a clean room
- Proper entry procedures, proper gear, etc.
- Safety protocol for moving IT equipment around the building (carts, trikes, push carts, etc.)
