What are the responsibilities and job description for the Desktop Support Engineer position at Smart IT Frame LLC?
Job title: Desktop Support Engineer - EUS
Job Location: Raynham, MA
Work Model: Onsite
Shift: Day
Long Term Contract
Required Skills:
- Desktop Support at an Enterprise level
- Data centre Knowledge and Troubleshooting skills
- Health Care / life Sciences domain Knowledge
- Excellent communication skills
Responsibilities:
- Experience in supporting overall manufacturing / lab IT systems and IT devices.
- Familiarity with manufacturing, lab and Data Centre IT equipment
- Includes but is not limited to scanners, printers (Zebra, etc..), tablets, PCs attached to specialized test equipment, PCs used on the manufacturing line, etc..
- Advanced Troubleshooting / Problem Solving capabilities for AV devices (projectors, microphones, speakers, amplifiers, cameras, and displays)
- Advanced Troubleshooting / Problem Solving capabilities to narrow down root cause of incident reported by end users for IT devices and mobility support/management
- Advanced communications skills to work with multiple teams (Network, Server) and/or OEMs on high priority issues.
- Good Knowledge and experience in managing Power Shut Down maintenance activities which includes shutting down network devices and servers in Data Centre
- Manage IT Asset lifecycle management for the location/region including, asset collection coordination with vendor, secure storage, labelling, imaging, allocation, recovery, hygiene validation, disposal, and system updates.
- Basic Troubleshooting / Problem Solving capabilities (L1 level) for network devices which includes rack and stack (Routers, Switch, Firewalls, Wireless Access points)
- Knowledge / Understanding of GMP and GxP
- Knowledge / Experience on working in a Clean Room environment and/or Manufacturing environment.
- Strong focus on quality and attention to detail
Qualifications:
• Safety training and proper PPE and/or Lab requirements always apply
• Understanding of GMP / GxP environment
○ PCs / Servers cannot have any sort of maintenance or patching without approved change control windows
○ No systems or devices should ever be rebooted without proper approvals
○ Often MLL sites may have isolated networks
• Understanding of what critical support means during a P1 or P2 event (i.e. proactive support – spares, crash carts, etc.)
• Ensure best practices are followed and understood:
○ 5S (LEAN) or similar methodology in IT rooms / Datacentre
○ Requirements to enter a clean room
§ Proper entry procedures, proper gear, etc.
