What are the responsibilities and job description for the Desktop Support position at Smart IT Frame LLC?
Dear,
Greetings from Smart IT Frame, Hope you are doing well!!!
Smart IT Frame specializes in enabling you with your most critical line of resources. Whether it’s for permanent staffing, contract staffing, contract-to-hire or executive search, we understand the importance of delivering the most suitable talent; on time and within budget. With our Core focus in emerging technologies, we have provided global technology workforce solutions in North America, Canada & India. We take pride in delivering specialized talent, superior performance, and seamless execution to meet the challenging business needs of customers worldwide
Position: Desktop Support
Location: New York NY(Onsite)
Duration: Short term Contract
Job description
- Installation and configure Windows 10-11 on Desktop Laptop
- Configuration of operating system Language packs If any
- Configuration of outlook profile MS Teams and OneDrive
- Install and configure Office application with other Line of Business Applications
- Ensure the user profile data is backed up
- Configure of IE settings network and printer drives Also check group policies are applied
- Configuration of printer
- Drive mapping to Nework Shared
- Hands on experience with Windows and Knowledge in Mac OS environments is added advantage
- Diagnoses and resolving software and hardware incidents including operating systems Windows 10 and across a range of application software on the client machine Office applications Outlook Teams OneDrive etc
- Mobile device management configure outlook teams Microsoft Authenticator etc Android iPhone iPad Surface etc
- Basic knowledge on Office365 services Active Directory and user login methods
- Knowledge on SCCM application push and deployment for workstations
- Walking customers through installing applications and computer peripherals
- Guide users with simple stepbystep instructions
- Conduct remote troubleshooting
- OS and Application support ticket handling on INC SR
- Good to have ticketing tool knowledge SNOW JIRA etc
- Test alternative pathways until you resolve an issue
- Customize desktop applications to meet user needs
- Record technical issues and solutions in logs
- Help create technical documentation and manuals
- Proven work experience as a Desktop Support Engineer Technical Support Engineer or similar role
- Knowledge on Office application like WordExcel PowerPoint outlook Teams
- Working knowledge of office automation products and computer peripherals like printers and scanners
- Provide technical assistance and support issues related desktop support Teams Conferencing support
- VIP user coordination and support
- Professionalism when resolving service delivery and client issues in a timely manner
- Identifying and escalating business and technical challenges as appropriate and in a timely manner
- Communicating with other engineers clients and managers in a professional manner as situations arise and at regular intervals ensuring that all parties involved are kept up to date at all time
- Install and configure the Antivirus
- Other Roles and responsibilities during Migration
- Coordinate with Migration Onsite team and scheduling team
- Helping technical team to solve technical roadblocks by regular case reviews and resulting in increased productivity of the team
