What are the responsibilities and job description for the Field Services / Desktop Support /PC Support position at Smart IT Frame LLC?
Responsibilities
Focused IT primary Point of Contact that can be dispatched to expedite the support participate and support Rapid Response Team triage process and attend support Daily Performance Meetings
Assist network support team and other infra teams for day today troubleshooting and infra projects
Assist Client SPOC with Reliability Calls for high priority tickets P1P2 investigation and resolution
Helps local hardware support team with checking printers and shopfloor peripherals
Provides assistance to the hardware support team for applications or processes
Act as coordinator for resolving incidents related to any application support in manufacturing plant
Be a SPOC for BUIT Local support and external vendors
Resolve connection issues with weighing scales including replacement of defective MOXA and related network components
Coordinate with MLL Workstation engineering WESS team to resolve OS and workstation build issues including antivirusmalware related setup and issues
Test connectivity for changes to network including wireless and patching
Coordinate with application owners to install the client applications and ensure that the applications launch as expected
Coordinate with equipment vendors for repair and maintenance
Initial troubleshooting for application issues and continue to provide coordination escalation to resolution conclusion
Support base business related IQOQ testing and technical change control activities
Qualifications
Minimum 5 years of experience in handling Site IT support incident management
Should be conversant with ITIL process Service Asset management
Must be knowledgeable in network infrastructure
Should be knowledgeable on multiple Operating Systems DBs
MES knowledge is an added advantage
Should posses multitasking capabilities with excellent coordination skills
Worked in pharmamanufacturing plant is added advantage
Additional Requirements
Manufacturing Experience with It Infra knowledge
Cross Team Dept Coordination
Project experience
ITIL Knowledge would be preferable
Knowledge of GxP would be add on
Skills
GxP, Team Lead, ITIL
