IT Engineer

Hi All

Job Title: IT Engineer

Location: Reston, VA or Plano TX (Hybrid)

Contract

Must Have:

• Information Technology Infrastructure Library (ITIL) Certification is required.
• Use of Office products including Excel, Word, Outlook)

Job Description/ Responsibilities

• IT Engineer IV

Description:

• Provide support for complex or specialized application or infrastructure tasks, incidents, changes and requests.
• Coordinate and manage changes to the production environment ensuring safety and soundness while working with an agile mindset.
• Lead the operational implementation and maintenance of complex IT infrastructure and application projects
• Troubleshoot and resolve advanced and complex system, service, application and network/connectivity issues
• Provide guidance, training, etc. to junior members and new members of the team
• Identify and drive efforts for automation initiatives
• Identify system performance enhancements, propose and implement solutions for those enhancements
• Identify and resolve monitoring and alerting issues, including threshold updates, new monitors and resolve other problematic alerts
• Handle compliance activities including access and password management, compliance with all policies and procedures.
• Handle escalated incidents from other tiers or teams and quickly triage and remediate issues to minimize any business impact. - Lead critical incident response efforts and root cause analysis
• Lead critical application releases and implementations that include interfacing application changes and coordination
• Update configurations, including testing and peer reviewing.
• Create/modify code, scripts, and monitors to resolve, prevent or monitor application incidents - Provide recommendation on continuous improvement and execute the same
• Troubleshoot the incidents and identify root cause quickly using operations, wire data analytics, application performance management and event correlation monitoring tools.
• Act as primary point of contact to management and stakeholders during business impacting incidents.
• Partnering with the Correction of Errors team, drive the root cause analysis, lessons learned and implementation of enhancements for all ECC communicated incidents.
• Collaborate with other teams to enhance proactive monitoring and observability tools and processes
• Provide reporting and analysis on business impacting incident trends and impacts. ?
• Good communication skills (oral and written)
• Attention to detail
• Ability to multi-task
• Knowledge and use of ticketing systems
• Proven experience with:
• Unix/Linux
• Expert knowledge of AWS cloud platforms, Certification required
• Proficient in the use of the AWS console and CLI
• Advanced scripting and automation skills
• Strong problem-solving abilities
• System and data analysis using common tools (PowerBI, Tableau, Excel, etc.)
• Hands on experience with transaction level monitoring using Splunk and other transaction level dashboarding tools.
• Monitoring experience with tools like Extrahop, SolarWinds, and Catchpoint.
• Ability to analyze dashboards and reporting/monitoring tools to look at trends and patterns in application health and performance.

Top Must Have Skills:

• · Information Technology Infrastructure Library (ITIL) Certification is required.
• · Use of Office products including Excel, Word, Outlook)

Education/Experience:

• · 5-10 year's experience with cloud operations and engineering
• · Bachelor's degree

Notes:

• This resource will be required to travel to either Reston VA or Plano TX to obtain a laptop and a security badge. Additionally, the resource will be required to travel to a Client site quarterly to meet with their POC