Product Manager

Role: Product Manager

Location: Raleigh, NC

Type: Fulltime

Job Description:

The API Banking Product Manager is a thought leader with the Digital & Product team, responsible for defining the vision and experience. This role balances business, technology, and design priorities to deliver differentiated product and service experiences through FHN’s platforms and by embedding 3rd-party features into FHN’s platforms. The Product Manager will work with Treasury Management, Commercial Banking, Specialty Banking and Digital Banking partners to identify needs, develop the strategy and partner with technology teams to deliver it.

The Product Manager has business goals and is responsible for developing and maintaining a strategic delivery roadmap that supports those business goals. In this position, the person must be able to work at the strategic level (generating innovative ideas for growth) and at the tactical level (analyzing data, solving problems, and working with delivery teams for development). This position will help monitor and drive the business on all aspects of demand, customer experience, and conversion/implementation.

In addition to API Banking-specific goals, this role will also need to support segment- and channel-specific strategies across all client segments. This will entail understanding the unique needs across industry verticals (Specialty Banking) and with key, large relationships as well as enabling connectivity to 3rd-parties’ capabilities to enrich clients’ experiences within FHN’s ecosystems.

The ideal candidate will have strong experience in financial services technologies and be familiar with an Agile development framework. The successful candidate should be able to connect the needs of business stakeholders and technology teams to prioritize the highest value items for delivery.

Key Responsibilities:

Research, analyze, and learn about key client segments to garner a deep understanding of their segment and its needs.

Be FHN’s in-house expert with respect to the competitive environment, key trends and changing customer needs, linking data and research across the business and external market to drive product development and enable digitization.

Define the strategic vision and develop the roadmap that delivers the vision through collaboration with key partners (Treasury Management, Commercial Banking, Specialty Banking, Digital Banking, Private Client, Retail Banking, Enterprise Technology, CX, etc.), including determining monetization opportunities and pricing strategy.

Drive prioritization and implementation of roadmap components with and through business partners with a focus on on-time delivery.

Lead development of requirements, epics, and features (depending on the way of working) to ensure delivery aligns with the strategic intent.

Develop KPIs and KRIs to ensure performance aligns with the strategy and within risk tolerances.

Risk management: ensure all process and procedures are followed, supporting security, risk, audit, and more, and ensure action items and deadlines are met. Lead risk presentations, working with other PM and PO partners on evidence to support recommendations.

Required Qualifications:

Bachelor's degree in business, engineering, design, or technology field; or related field or equivalent combination of education and professional experience

Ten or more years of banking, financial services, or other relevant work experience

Five or more years of product, analysis, technology, and/or design experience

Five or more years of leading cross functional teams

Familiarity with industry frameworks like BIAN/FDX/ISO20022 would be a plus

Previous experience working as a Product Manager

Demonstrated skill in high-level strategic planning and tactical execution, including experience defining/driving vision of experience programs and/or partnership-based programs

Experience defining and delivering large-scale technology and digital initiatives using a data-driven decision-making approach

Strong formal and informal (influencing) leadership abilities

Comfortable managing concurrent projects in a fast-based, results-driven environment

Comfortable with ambiguity, leading work autonomously, and making independent decisions

Experience in roles requiring strong communication and interpersonal skills & the creation and delivery of succinct executive-level presentations to explain and sell plans/vision.

Preferred Qualifications:

Master's degree in business, engineering, design, or technology field; banking or financial management education

Experience working in Open Banking

Experience working with distributed teams (onshore/offshore)