What are the responsibilities and job description for the Senior Desktop Support position at Smart IT Frame LLC?
Greetings from Smart IT Frame.
Smart IT Frame specializes in enabling you with your most critical line of resources. Whether it is for permanent staffing, contract staffing, contract-to-hire or executive search, we understand the importance of delivering the most suitable talent; on time and within budget. With our Core focus in emerging technologies, we have provided global technology workforce solutions in North America, Canada & India. We take pride in delivering specialized talent, superior performance, and seamless execution to meet the challenging business needs of customers worldwide.
Role: Desktop Support
Location: Teaneck, NJ – Onsite
Type: Contract
Job summary:
- We are seeking a Technical Lead with 5 to 8 years of experience to join our dynamic team. The ideal candidate will have expertise in Apple OS X, Windows, Desktop Support - Remote, Incident Management, MS Office, Service Now, and Networking. This hybrid role requires a proactive individual who can manage multiple projects efficiently and ensure seamless operations.
Required Skills:
- Networking, MS Office, Windows, Service Now, Apple OS X, Incident Management, Desktop Support - Remote
Responsibilities:
- Oversee the planning and execution of various projects to ensure timely delivery and alignment with company goals.
- Provide technical support for Apple OS X and Windows environments, ensuring smooth operation and minimal downtime.
- Manage remote desktop support to address and resolve user issues promptly.
- Implement and oversee incident management processes to ensure quick resolution and minimal impact on operations.
- Utilize MS Office tools to create reports, presentations, and documentation for project tracking and stakeholder communication.
- Leverage Service Now for efficient ticket management and workflow automation.
- Collaborate with the networking team to ensure robust and secure network infrastructure.
- Conduct regular project status meetings with stakeholders to provide updates and gather feedback. Develop and maintain project documentation, including project plans, risk assessments, and issue logs.
- Ensure compliance with company policies and industry standards in all project activities.
- Provide training and support to team members on technical tools and processes.
- Monitor project budgets and resource allocation to ensure optimal use of company resources.
- Drive continuous improvement initiatives to enhance project delivery and operational efficiency.
Qualifications:
- Must have strong experience in Apple OS X and Windows environments.
- Must possess excellent skills in remote desktop support and incident management.
- Must be proficient in MS Office tools for documentation and reporting.
- Must have hands-on experience with Service Now for ticket management.
- Must have a solid understanding of networking principles and practices. - Nice to have experience in project management methodologies and tools.
