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Service Delivery Manager With Pharma Experience

Smart IT Frame LLC
Athens, GA Contractor
POSTED ON 1/31/2025 CLOSED ON 2/28/2025

What are the responsibilities and job description for the Service Delivery Manager With Pharma Experience position at Smart IT Frame LLC?

Hello Professionals,


We are looking for a Service Delivery Manager for a contract opportunity at Athens, GA. Please find the below job description and apply for the job if you are interested.


Job Title: Service Delivery Manager (Pharma domain)

Location: Athens, GA

Mode: Long Term Contract


Required Skills:

• Should have Managed a Manufacturing Lab in Pharma Environment as a Site Service Delivery Manager


Main Tasks:

• Be accountable for all aspects of delivery of IT Technology Services to the site, including, Application and Infrastructure projects,

• IT Systems Operational reliability, IT Change management, and Service Delivery for Base business and end user programs.

• Ensure End-to-end IT risk management at the site including lifecycle management, information security, and GxP.

• Manage the support and delivery teams to maximize value

• Lead projects of various sizes with limited supervision through the Infrastructure and software development lifecycle applying Agile methodologies and tools

• Field service experience managing team across regions

• Exposure to Asset management, Depot services, Desktop support

• Life science experience preferred with the knowledge of GxP processes.


Important Requirements for Candidates:

• Bachelor's degree in Information Technology, Computer Science, or Supply Chain or a related field or equivalent through experience

• Experience in building and deploying business solutions. Supply Chain experience with systems such as MES desirable.

• Experienced with deploying solutions to high standard in a regulated environment, such as Life Sciences (GxP), desirable.

• Experience in optimizing processes and delivering upon cost reduction challenges

• Experience in IT infrastructure delivery, application development and support


Must be:

• A very good communicator, able to adapt communication depending on the customer, with End Users, IT technical experts or business executives

• Fluent in English

• Able to move naturally issues or problems to solutions with business value

• A Technologist who can span multiple technology solutions, and who can provide innovative ways of problem solving

• Able to understand the big picture with good analysis skills to translate data reports into improvement activities

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