What are the responsibilities and job description for the Trade Support Specialist position at Smart IT Frame LLC?
Dear Candidates,
We have a contract role with one of our clients. Kindly find the below details.
Role : Senior Support-Front Office-Client Facing
Location : NY (Hybrid)
Type : Contract
What will you do?
- Join a large team of production support analysts in Canada, the U.K and the United States providing world class support, 24x7 across multiple time zones, ensuring the highest levels of service for Fixed Income Clients and applications across Commodities & Futures for Trading, Pricing and Risk management systems.
- Bring to the table a mix of hands-on technical and business knowledge, people leadership, project and communication skills, developing deep knowledge of applications, architecture, up and downstream flows.
- Superior Major Incident Management experience is critical
- Manage Production, acting as an escalation point for operational teams on a 24x7 basis, taking part in incident response, problem management, and root cause analysis.
- Will be a self-starter, owning day-to-day operational support services, driving production Stability, Reliability and Service Excellence.
- Employ a data-driven approach to driving production stability via metrics and reporting, partnering closely with Application Development teams and external vendors in driving Production Stability and Continuous improvement.
- Ensure accurate logging of support incidents, conduct Incident and Problem Review Meetings (PRMs) and track action items to closure.
- Drive efficiencies through the implementation of tools and process improvements
- Provide leadership and subject matter expertise to team members.
What do you need to succeed?
Must Have :
