What are the responsibilities and job description for the Wake County Community Outreach Coordinator position at SMART Recovery USA?
The Community Outreach Coordinator will be responsible for identifying and cultivating relationships with key stakeholders who can help SMART Recovery increase its accessibility and availability to all residents of Wake County, North Carolina. Of particular importance is outreach to communities hardest hit by overdose deaths, as well as communities of color and other communities underserved by SMART Recovery and society in general. The outreach professional will be organized in their efforts, providing updates to management on a regular basis and participating in updates to Mecklenburg County personnel, as needed. This is a time-limited grant-funded position through June 2027, with the possibility of future employment dependent on securing additional funds.
Description
POSITION TITLE: Community Outreach Coordinator – Wake County
DATE: February 2025
REPORTS TO: Director of Outreach
POSITION STATUS: Non-Exempt (Hourly)
GRADE: A0-A2 ($26.25-$27.69/hr)
LOCATION: Remote (Wake County, NC)
HOURS: 20 hours per week
CORE COMPETENCIES
Accountability, Collaboration, Effective Communication, Values Differences, Attends to Details
POSITION OVERVIEW
The Community Outreach Coordinator will be responsible for identifying and cultivating relationships with key stakeholders who can help SMART Recovery increase its accessibility and availability to all residents of Wake County, North Carolina. Of particular importance is outreach to communities hardest hit by overdose deaths, as well as communities of color and other communities underserved by SMART Recovery and society in general. The outreach professional will be organized in their efforts, providing updates to management on a regular basis and participating in updates to Mecklenburg County personnel, as needed. This is a time-limited grant-funded position through June 2027, with the possibility of future employment dependent on securing additional funds.
POSITION RESPONSIBILITIES
- Complete the SMART Recovery Facilitator and Family & Friends live Zoom training (if have not competed already)
- Develop a detailed outreach strategy for Wake County with management, leveraging existing SMART relationships and connections in the county.
- Contact community stakeholders throughout Wake County, and especially in identified communities, to include recovery community organizations, recovery homes, drop-in centers, treatment facilities, correctional facilities, re-entry programs, community substance use coalitions, behavioral health hospitals, drug courts, diversion programs, educational entities, and faith-based organizations, to educate them about SMART Recovery and get individuals signed up for grant-funded SMART meeting facilitator training.
- Attend community events in identified communities, tabling and/or making presentations about SMART Recovery when possible.
- Organize and plan events to inform the community about SMART, to build connections and community with volunteers and new trained facilitators in the Wake County area.
- Support newly-trained facilitators in getting new meetings established successfully by providing materials, ongoing community of practice support meetings, and connections to support available through the SMART Recovery National Office.
- Collaborate with the training department to organize and schedule trainings of new facilitators.
- Respond promptly and courteously to all outreach inquiries received from individuals and organizations in Wake County.
- Record all outreach contacts and activities in HubSpot.
- Track and report all authorized expenses to the finance department.
- Collaborate with the Director of Marketing & Communications regarding the content and placement of outreach materials and advertisements in identified communities.
- Report on outreach activities to the Executive Director on a regular basis.
- Participate in weekly support check-ins with the Director of Outreach. Participate in progress update presentations to funding stakeholders, as needed.
WORK CHARACTERISTICS
- Strong verbal and written communication skills
- Ability to prioritize work effectively and efficiently
- Maintain a professional business image
- Be results-oriented, have sound judgment, and demonstrate excellent people skills Demonstrate excellent organizational skills
WORKING CONDITIONS
- While performing the duties of this job, the employee is occasionally required to stand, climb stairs, balance, sit, walk, type, kneel, and crouch.
- The employee must occasionally lift and/or move up to 25 pounds.
- The employee must have reliable transportation, a valid driver license, and personal automobile liability insurance coverage with $100,000/$300,000 limits. Some flexibility in hours is necessary to participate in scheduled events and meet with stakeholders at times convenient to them.
MINIMUM QUALIFICATIONS
Comfort with Microsoft Office products, including Word, Excel, and Power Point. Additional training will be provided, as needed.ADDITIONAL NOTES
- Experience with HubSpot will be viewed positively, but training will be provided.
- Individuals who have lived experience with addiction are strongly encouraged to apply. Individuals who have lived experience with overcoming other adverse life experiences are encouraged to apply.
Nothing in this job description restricts SMART Recovery USA’s right to assign or reassign duties and responsibilities to this job at any time.
Salary
$26.25 - $27.69 per hour
Salary : $26 - $28