What are the responsibilities and job description for the Customer Experience Specialist position at Smart Rehab?
About Our Facility
Smart Rehab LLC is a premier destination for fitness and dance enthusiasts, offering a wide range of programs and services to promote health and wellness.
As a Customer Experience Specialist, you will play a vital role in ensuring that our customers have an exceptional experience at our facility.
Job Responsibilities
- Provide exceptional customer service in person, via phone, and email.
- Assist customers with inquiries about programs, memberships, and facilities.
- Support the team with administrative tasks and facility operations as needed.
- Maintain accurate records of customer interactions and transactions.
- Collect and document customer feedback to improve services.
Requirements
- High school diploma or equivalent; additional certifications in customer service or hospitality are a plus.
- Proven experience in a customer service role, preferably in fitness, recreation, or hospitality industries.
- Strong interpersonal and communication skills.
- Excellent problem-solving and organizational abilities.
- Familiarity with Microsoft Office Suite and point-of-sale or customer management systems.
- Ability to work flexible hours, including evenings and weekends, as needed.
Benefits
- Competitive hourly pay and opportunities for advancement.
- A supportive, dynamic work environment focused on health and wellness.
- Discounts on facility memberships and programs.
- Ongoing training and professional development opportunities.
