What are the responsibilities and job description for the Customer Service Representative - Entry Level position at Smart Solutions?
Our client is a premier marketing and advertising firm dedicated to delivering high-quality customer service while helping brands expand their consumer base and boost brand awareness. We’re expanding rapidly, and we’re looking for enthusiastic individuals eager to join a fast-paced team and grow within our organization.
The Entry-Level Customer Service Representative will be the first point of contact for our clients’ customers, assisting them with inquiries and providing exceptional service. This role is ideal for individuals with strong communication skills, a positive attitude, and a desire to develop a career in customer service and marketing.
Responsibilities:
- Customer Interaction: Engage with customers in a friendly and professional manner, addressing questions, resolving issues, and providing information on products and services.
- Problem-Solving: Identify and resolve customer concerns efficiently and effectively to ensure high levels of customer satisfaction.
- Product Knowledge: Learn about the products and services we offer to confidently provide accurate information and make recommendations.
- Data Entry: Document customer interactions and maintain accurate records of transactions, inquiries, and complaints.
- Team Collaboration: Work closely with the marketing and sales teams to relay customer feedback and support ongoing campaigns.
- Continuous Improvement: Participate in training sessions to stay updated on product knowledge and customer service best practices.
What We’re Looking For:
- Outstanding Communication Skills: Strong verbal and written communication skills, with an emphasis on clear and courteous interactions.
- Customer-Focused Attitude: A genuine interest in helping people, with patience and a positive outlook.
- Attention to Detail: Ability to accurately document information and follow procedures for efficient service.
- Organizational Skills: Ability to handle multiple tasks and prioritize responsibilities in a fast-paced environment.
- Adaptability: Willingness to take on new challenges and learn new skills as the role evolves.
Qualifications:
- Education: High school diploma required; associate’s or bachelor’s degree preferred.
- Experience: Prior customer service experience is helpful but not required; we provide full training.
- Skills: Basic proficiency in computer applications (e.g., MS Office), strong problem-solving abilities, and a team-oriented mindset.
What We Offer:
- Training & Development: Comprehensive training programs to equip you with the skills and knowledge you need to succeed.
- Career Growth: Opportunities for advancement within the customer service, marketing, and sales departments.
- Supportive Work Environment: Join a positive, energetic team where your contributions are valued, and you’ll have access to mentors and resources to support your career journey.
