What are the responsibilities and job description for the Customer Service Representative - Entry Level position at Smart Solutions?
We are looking for a dedicated and enthusiastic individual to join our team as an Entry-Level Customer Service Representative. This is a great opportunity to build your skills, gain experience, and grow with a company that values teamwork and professionalism.
Responsibilities:
- Respond to customer inquiries professionally and promptly
- Provide accurate information about products and services
- Resolve customer issues with patience and empathy
- Keep up-to-date with company products, services, and policies
- Document customer interactions in the CRM system
- Work with other departments to meet customer needs
- Look for ways to improve customer satisfaction
Qualifications:
- High school diploma required; some college preferred
- Customer service experience is a plus
- Excellent communication and problem-solving skills
- Ability to multitask in a fast-paced environment
- Positive attitude and desire to help others
- Availability to work full-time, including some evenings and weekends
What We Offer:
- Competitive salary and benefits
- Comprehensive training and support
- Opportunities for career growth
- Supportive and inclusive work environment
- Recognition for excellent performance
