What are the responsibilities and job description for the Customer Service Representative - Entry Level position at Smart Solutions?
We are looking for enthusiastic and customer-focused individuals to join our team as Customer Service Representatives. This is an entry-level position that offers you the opportunity to build valuable customer service skills and advance your career in a dynamic and growing company.
Key Responsibilities:
- Provide exceptional customer service by assisting customers with inquiries, resolving issues, and offering solutions to meet their needs.
- Act as a liaison between the company and customers, ensuring satisfaction and building positive relationships.
- Handle customer complaints, inquiries, and requests in a professional and timely manner.
- Maintain accurate customer records and update account information as needed.
- Promote company products, services, and promotions while providing relevant information to customers.
- Work collaboratively with team members and other departments to ensure smooth operations.
- Participate in training sessions to develop product knowledge and enhance customer service skills.
- Track customer feedback and provide suggestions for improvements.
Qualifications:
- High school diploma or equivalent required; Associate's or Bachelor's degree a plus.
- Strong verbal and written communication skills.
- Ability to handle multiple tasks in a fast-paced environment.
- A positive and professional attitude with a passion for customer satisfaction.
- Excellent problem-solving and conflict-resolution skills.
- Ability to work well independently and as part of a team.
- No previous experience required—training will be provided!
Benefits:
- Competitive hourly wage with performance-based bonuses.
- Paid training and development programs.
- Opportunities for career growth and advancement.
- Supportive and dynamic work environment.
