What are the responsibilities and job description for the Customer Service Representative position at Smart Solutions?
We are looking for a motivated and enthusiastic individual to join our team as a Customer Service Representative. This entry-level position offers an exciting opportunity to begin your career in a fast-paced industry, with the chance to gain valuable experience in customer service and event marketing.
Key Responsibilities:
- Provide accurate information about our marketing events and services to customers.
- Resolve customer issues and complaints promptly and professionally.
- Assist in the planning and execution of marketing events, including coordinating logistics and engaging with attendees.
- Maintain customer records by updating account information and tracking interactions.
- Collect customer feedback to improve services and event experiences.
- Collaborate with team members to enhance overall customer satisfaction.
- Provide administrative support, such as data entry, scheduling, and preparing reports.
Qualifications:
- High school diploma or equivalent required; associate’s or bachelor’s degree preferred.
- Strong written and verbal communication skills.
- Excellent problem-solving abilities and attention to detail.
- Ability to multitask and thrive in a fast-paced environment.
- Prior experience in customer service, event marketing, or a related field is a plus but not required.
- Positive attitude with a strong desire to help others.
Benefits:
- Competitive salary.
- Opportunities for career growth and advancement.
- A supportive and collaborative work environment.
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