National Account Manager (D599

SMART is helping educators and businesses succeed all over the world. Our technology empowers teachers, students and teams to learn and collaborate in innovative ways, inspiring breakthroughs – from improved learning outcomes to moving businesses forward.

Reporting to the Manager, National Channel, the National Account Manager (NAM), you will be responsible for contributing to a business strategy for the territory that expands K-12 and Enterprise sales coverage throughout North America, with a focus on CDW, as well as additional National Service Providers as needed. You will be responsible for meeting and exceeding monthly, quarterly, and annual sales targets by establishing and leveraging business relationships, marketing and sales programs, other SMART resources and by working directly with end users to advance sales opportunities. As a NAM, you will work with a team to monitor the progress of large K-12 adoptions as well as daily run rate business with a focus on expanding and working more closely with CDW and developing new end customer opportunities. The NAM is responsible for facilitating cross functional actions between the SMART North America Area Managers to drive discussions and actions to support CDW and end user. You will be responsible for understanding key metrics and ensuring those metrics are successfully met in driving the NSP team to hit revenue, IFP and SLS unit targets. You will be expected to help forecast business from NSPs and end customers with regular accurate updates to your Manager.

Specific Experience and Expectations:

• Proven track record of establishing and maintaining strong business relationships through proactive account management, including regular face-to-face meetings and communication at a business partner and end user level
• Demonstrated success in working in a team environment
• Proven consistent track record for forecasting and meeting target
• Ability to evaluate the effectiveness of a channel partner to ensure maximum coverage of all markets
• An understanding of how to create a territory plan that includes possible strategic changes that need to be made based on that plan
• Contribute to and implement strategic initiatives for your assigned territory that will drive incremental revenue, both from a channel and end user perspective
• Experience in working with a CRM and using this as a tool to forecast business
• Supporting channel partners and end-users at local trade shows, seminars, conferences and customer events as needed

Education and work experience

• Degree in education, business, marketing or a related field
• At least four years' experience in sales with a successful, fast-paced, technology-driven business
• CDW account management experience preferred
• Excellent interpersonal, written and verbal communication skills, and the ability to work effectively with a wide range of individuals and teams both locally and remotely
• Demonstrated reasoning and problem-solving abilities with a high level of self-motivation
• Strong time-management and planning skills
• High degree of comfort operating in a fast-paced environment with changing priorities and deadlines
• Ability to approach tasks with a positive attitude while focusing on results
• Experience working with and developing relationships across sales channels and end users
• A valid passport, or no impediment to obtaining one

Supervision

• This position does not have any direct report, but may evolve to have direct reports in the future

Additional Details

• Home-based role, fast-paced work environment
• Weekly CDW office visits
• Travel may be required up to 50%
• Chicago or surrounding area

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