What are the responsibilities and job description for the Director Technical Services position at Smart Warehousing?
Who We Are
Smart Warehousing is not your typical warehousing company. Our technology platform makes complex omnichannel fulfillment and warehousing Smart, Flexible & Responsive so that our customers can focus on what they do best. We have built our software, SWIMS and Bubbles, to tech-enable people, giving us a key competitive advantage in solving the most challenging fulfillment requirements. We ship millions of orders for almost 1,000 customers across 30 warehouses nationwide (approximately 10MM sqft). Our vertical integration allows us to boldly claim : "Our people, our buildings, our tech and our promise" as we serve the customer and care for our team.
POSITION SUMMARY : This role requires a proactive hands-on leader for the service desk, enterprise network and enterprise application administration. These three functions are key to the success of the daily operation at Smart Warehousing. The service desk supports our employees and customers across our warehouses nationwide using our inhouse developed warehouse management system, SWIMS. They are also responsible for purchasing and vendor management related to our collaborative environment and warehouse technology. The network engineering team is responsible for the design, installation and support of the network and attached devices across all warehouses. The network is mission critical to all warehouse operations. Enterprise application administration is focused on licensing, support, and integration of our collaborative applications. There will be significant focus developing enhanced workflows and integration between key enterprise applications such as NetSuite, ServiceNow and HubSpot. The Director is responsible developing a capable team and building strong relationships with internal users, customers, vendors, and management through consistent and positive communication.
ESSENTIAL DUTIES AND RESPONSIBILITIES :
- Direct leadership responsibilities over the tech services, enterprise network, and enterprise application teams.
- Responsible for oversight of the vendor relationships for procurement and external services.
- Responsible for the design and overarching layout of the continuity and stability strategy of the enterprise network(s) nationwide.
- Oversight of the implementation and continued support and success of the continuity and stability of the enterprise network(s).
- Provides on time and accurate visibility to upper management related to project status and issues.
- Ensures a stable and reliable collaborative environment for all employee technology needs.
- Identifies software and hardware solutions available to improve and support the company mission.
- Supports the job satisfaction and career growth of the team by defining clear and achievable goals along with consistent feedback against performance.
- Executes, leads, and trains the team to provide IT Support and Infrastructure.
- Has oversight of the Service Desk team and leadership to create strategies that provides timely resolution to internal and external customer requests.
- Has oversight of the administration efforts to support enterprise applications including NetSuite, ServiceNow and other applications.
- Maintains a strong focus on customer service and satisfaction and establishes team metrics, KPI's, and team standards.
- Collaborates with other departments to deliver technical solutions.
- Other duties as assigned
THE PERSON" | MINIMUM REQUIREMENTS :
KEY ATTRIBUTES :
WHY WORK FOR SMART :
At Smart we offer a wide range of employee benefits including, but not limited to :
Smart Warehousing is an equal opportunity employer. We are committed to creating a diverse and inclusive environment, and do not discriminate based on race, age, gender, national origin, religion, sexual orientation, status as a protected veteran, or status as an individual with a disability, as well as all other characteristics and qualities protected by federal, state, or local law.
