What are the responsibilities and job description for the Warranty Administrator position at Smart4ce?
Overview
We are seeking a detail-oriented and organized Warranty Administrator to join our team. In this role, you will be responsible for managing warranty claims and ensuring that all processes are executed efficiently and accurately. The ideal candidate will possess strong analytical skills, a customer-focused mindset, and the ability to work collaboratively with various departments. This position plays a critical role in maintaining customer satisfaction and upholding the integrity of our warranty programs.
Responsibilities
- Review and process warranty claims in accordance with company policies and procedures.
- Communicate with customers, vendors, and internal teams to gather necessary information for claim resolution.
- Maintain accurate records of warranty claims and related documentation.
- Analyze warranty data to identify trends and areas for improvement.
- Collaborate with service departments to ensure timely resolution of warranty issues.
- Provide exceptional customer service by addressing inquiries and concerns related to warranties.
- Assist in the development and implementation of warranty policies and procedures.
Experience
- Previous experience in warranty administration or a related field is preferred.
- Strong attention to detail with excellent organizational skills.
- Proficient in using computer software for data entry and record management.
- Ability to analyze data and generate reports effectively.
- Excellent verbal and written communication skills.
- A customer-centric approach with a problem-solving attitude.
- Familiarity with automotive or product warranties is a plus but not required.
If you are passionate about delivering excellent service and have the skills necessary to excel as a Warranty Administrator, we encourage you to apply. Join us in providing outstanding support to our customers while contributing to the success of our organization.
Job Type: Full-time
Pay: $30.00 - $40.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Health insurance
Schedule:
- Monday to Friday
Work Location: In person
Salary : $30 - $40