What are the responsibilities and job description for the Account Manager position at SmartAC.com?
If you are looking for an exciting opportunity to work with a tech start-up and grow your professional skills, this may be the job for you! The SmartAC.com team is looking for a reliable, motivated, and can-do attitude person who is capable of taking our partners from implementation through launch and ongoing growth. You are a self-starter who can multi-task with the best of them, is passionate about your work, seeks to continually learn, and enjoys working with others. We offer a competitive compensation package, including base salary plus commission, equity, full complement of company benefits, and a great team. You’ll love our location and casual dress code.
Duties for this role will include a broad range of tasks, such as contributing to the product/platform onboarding process by implementing successful product and sales methodology training programs, maintaining ongoing customer relationships, ensuring the customer has all the necessary collateral to enhance in-field sales success, working to minimize churn and produce product re-orders. You should also be able to provide insights on client-to-business interactions, improve customer experience through product support, and handle customer requests.
Successful candidates must be social, analytical, possess an aptitude for learning and using new software, and be able to communicate clearly and effectively. The ideal employee should engage with customers, maximize value, and create strategies to grow the revenue for SmartAC.com within the customer base.
Responsibilities:
As Partner Success Manager, your key responsibilities will be as follows:
- Develop and manage relationships with key partners to ensure their success and satisfaction
- Understand the current customer business and what drives revenue and profitability
- Work with the partner to determine the best use of inclusion of the SmartAC.com platform and technology
- Help partners craft marketing, sales, and deployment messaging
- Hold on-site product demonstrations and training classes for partner employees and technicians when required
- Establish, deploy, and track various bonus/promotion programs to incentivize technicians to deploy SmartAC.com technology
- Support and Improve the customer onboarding processes
- Analyze customer data to show product adoption as related to training
- Develop training curriculum for use with partners and internal employees
- Provide customer training on new product/feature introductions
- Evaluate and improve tutorials and other communication infrastructure
- Aid in product design and product development through detailed customer feedback
Required skills and qualifications:
- Experience in partner management, business development, or sales
- Bachelor’s degree (or equivalent) in business, marketing, education or related field
- Proven track record of building and maintaining successful partnerships
- Experience in the technology or SaaS industry is a plus
- Proficiency with Microsoft Office and Google Suite
- Familiarity with customer relationship management systems and Learning Management Systems
- Desire to grow professionally through ongoing education
- Must be willing to travel as required (expected 30% of the time) to drive successful implementation and results
About SmartAC.com:
SmartAC.com is a young, exciting tech start-up in the Smart Home IoT space headquartered in Houston, TX. We are focused on reducing the cost of HVAC ownership and changing the way people experience comfort. We prefer to refer to our customers as members, and we provide them a membership to our HVAC monitoring service as well as many other exciting benefits. We believe AC and Heating should be affordable for all and that a connected system allows for the best overall experience. SmartAC.com has developed a customized platform to allow 24/7 monitoring of key system operational characteristics that provide insights related to system health, risk of system failure, and filter life tracking, as well as water issues caused by clogged drain lines. We partner with companies across many industries, such as heating and air conditioning, plumbing, energy providers, insurance providers, and other technology platforms.
