What are the responsibilities and job description for the Field Support Lead position at SMARTFOX?
Job Title: Field Support Lead
Duration: 6 months
Location: Warsaw, IN 46582
Client: LTI Mindtree
Pay rate: $40/hr. on W2
Job ID: 141894 Job Description
MOST IMPORTANT:
Need self-motivated resource who can handle tickets and be a project lead. GxP knowledge/experience is must. IT support role.
7 yrs experience.
Responsibilities:
- Focused IT primary Point of Contact that can be dispatched to expedite the support participate and support Rapid Response Team triage process and attend Daily Performance Meetings
- Assist network support team and other infra teams for daytoday troubleshooting and infra projects
- Assist Client SPOC with Reliability Calls for high priority tickets P1P2 investigation and resolution
- Helps local hardware support team with checking printers and shopfloor peripherals
- Provides assistance to the hardware support team for applications or processes
- Act as coordinator for resolving incidents related to any application support in manufacturing plant
- Be a SPOC for BUIT Local support and external vendors
- Resolve connection issues with weighing scales including replacement of defective MOXA and related network components
- Coordinate with MLL Workstation engineering WESS team to resolve OS and workstation build issues including antivirusmalware related setup and issues
- Test connectivity for changes to network including wireless and patching
- Coordinate with application owners to install the client applications and ensure that the applications launch as expected
- Coordinate with equipment vendors for repair and maintenance
- Initial troubleshooting for application issues and continue to provide coordinationescalation to resolutionconclusion
- Support base businessrelated IQOQ testing and technical change control activities
Qualifications:
- Minimum 5 years of experience in handling Site IT support incident management
- Should be conversant with ITIL process ServiceAsset management
- Must be knowledgeable in network infrastructure
- Should be knowledgeable on multiple Operating Systems DBs
- Should be able to work independently and be ready to provide support offbusiness hours
- MES knowledge is an added advantage
- Should posses multitasking capabilities with excellent coordination skills
- Worked in pharmamanufacturing plant is added advantage
- Additional Requirements
- Manufacturing Experience with ItInfra knowledge
- Cross TeamDept Coordination
- Project experience
- ITIL Knowledge would be preferable
- Knowledge of GxP would be add on
- GxP, Team Lead, ITIL
Salary : $40
