What are the responsibilities and job description for the Logistics Specialist position at SmartHire?
SmartHire is looking for a Customer Logistics / Service Specialist to join a client in Renton, WA. This is a Direct Hire/Full Time positions with an innovative Manufacturer. The ideal candidate will have a minimum of 3 years of Logistics/Service experience along with strong computer skills including ERP Systems.
Pay:
$65k-$75k DOE
Benefits:
Bonus eligible based on goals, PTO, paid holidays, health, retirement and more
Schedule:
Days – M-F Monday-Friday
The Customer Logistics & Back Office Specialist ensures an exceptional customer experience by managing end-to-end support processes for company. This role focuses on the efficient handling of customer inquiries, order processing, and logistical coordination for equipment solutions, ensuring timely delivery, accuracy, and satisfaction across the customer journey.
The position serves as a key link between customers, sales teams, technical support, and logistics partners, contributing to operational excellence, customer retention, and the strong reputation of company as a premium provider in the equipment industry, supporting our premium equipment brands. Reporting to the Customer Service Manager you will have the responsibility to guarantee the activity of some strategical activities for our CS Office to support sales force and customers on field.
Main activities include:
• Managing machines orders, to prepare proforma invoice and purchase order & guarantee operational shipping management
• Participate in daily research of machine available in stock
• Provide all necessary report to sales on a regular basis in order to speed up the order process
• Preparation of daily, weekly, monthly orders availability inserting programmed orders.
• Interacting with the guests / clients and knowing their needs
• Participate in special project such cost reduction if needed
• Managing spare parts orders
• Update client reporting sheets
• Verify and highlight price differences and transaction cost before to send order confirmation
• Maintains and update an archive of documents / clients information
• Verify machines availability - sell in and sell out
• Verify payment and account before to unlock the goods
Requirements:
• 3 years of relevant experience
• Degree in accounting/ economics or similar preferred
• Good understanding of order process and account required
• Familiarity with Office (Excel specifically) is required
• Experience with ERP systems required (SAP experience preferred)
SmartTalent is an Equal Opportunity Employer
Salary : $65,000 - $75,000
