What are the responsibilities and job description for the Senior ITIL Practitioner - ServiceNow Specialist position at SmartIPlace?
Role: Senior ITIL Practitioner - ServiceNow Specialist
Location: hybrid Sacramento, California Local only!!
C2C
Visa: All visa Except TN and CPT
Duration: 12 Months contract
Interview: Video
Candidates must have their own photo on LinkedIn
10 to 12 years’ experience required!!
Responsibilities Include
Location: hybrid Sacramento, California Local only!!
C2C
Visa: All visa Except TN and CPT
Duration: 12 Months contract
Interview: Video
Candidates must have their own photo on LinkedIn
10 to 12 years’ experience required!!
Responsibilities Include
- Utilize 3 to 5 years of proven experience as an ITIL practitioner in Infrastructure services or Application Management to drive IT Service Management (ITSM) initiatives within the organization.
- Configure the ServiceNow platform to meet the specific needs and requirements of the business.
- Demonstrate extensive knowledge and practical experience across various applications and modules of the ServiceNow platform including Incident, Request, Problem, and Change Management.
- Develop a strong understanding of configuration management, Configuration Management Database (CMDB), and Service Catalog functionalities.
- Build and implement complex solutions, including integrations with multiple third-party systems to streamline processes.
- Implement IT Service Management (ITSM), IT Asset Management (ITAM), and IT Operations Management (ITOM) processes, with a desire to expand expertise into other modules such as IT Business Management (ITBM).
- Apply solid engineering practices to design and implement IT solutions that align with business objectives.
- Communicate effectively and present technical solutions to both technical and business stakeholders.
- Demonstrate a strong understanding of Agile methodologies and ITIL principles, with ITIL certification considered a plus.
- Collaborate with technical and business stakeholders to support end user requirements and drive continuous improvement initiatives.
- Possess relevant ServiceNow certification to showcase expertise in the platform.
- Leverage knowledge and experience working with California state agencies, departments, and Federal and State programs and organizations.
- Identify structural issues within the organization, recommend improvements, and drive efficiencies in technical infrastructure.
- Visualize and create high-level models to aid in future analysis and mature business architecture.
- Develop and implement effective organizational governance structures to ensure alignment with business goals and strategies.
- Proven 3 to 5 years of experience as an ITIL practitioner in Infrastructure services or Application Management.
- Hands-on experience configuring the ServiceNow platform.
- In-depth knowledge of various ServiceNow applications and modules, particularly Incident, Request, Problem, and Change Management.
- Familiarity with configuration management, CMDB, and Service Catalog practices.
- Experience building complex IT solutions with integrations across multiple third-party systems.
- Proficiency in implementing ITSM, ITAM, and ITOM processes, with additional knowledge in ITBM preferred.
- Strong understanding of engineering principles and practices.
- Excellent communication and presentation skills.
- Familiarity with Agile methodologies and ITIL; ITIL certification is a plus.
- Ability to work effectively with technical and business stakeholders to meet end user requirements.
- Relevant ServiceNow certification is desirable.
- Exposure to California state agencies and Federal and State programs.
- Ability to identify organizational inefficiencies and drive improvements in technical infrastructure.
- Proficiency in creating high-level business models and implementing effective organizational governance structures.
