Carrier Relations Analyst

Job Summary The Carrier Relations Analyst will play a key role in managing relationships with carrier partners and analyzing data to optimize carrier performance for a data analytics company. This role will involve leveraging data-driven insights to enhance the efficiency, cost-effectiveness, and reliability of carrier networks, ensuring smooth operations between the company and its partners. The ideal candidate will have strong analytical skills, a deep understanding of telecommunications and logistics operations, and excellent communication abilities to foster productive relationships with carrier partners. This position is only eligible for legal residents of the United States of America. Key Responsibilities Carrier Management Develop and maintain relationships with key carrier partners, acting as the main point of contact for day-to-day operations Collaborate with carriers to negotiate rates, resolve issues, and manage service level agreements (SLAs) Monitor and evaluate carrier performance against agreed KPIs, addressing any issues that may arise Data Analytics & Reporting Analyze carrier performance data, including delivery metrics, cost efficiency, and other operational metrics Create regular reports and dashboards for internal teams to track carrier performance and identify opportunities for optimization Conduct trend analysis to predict potential issues with carrier performance and suggest proactive solutions Contract and Pricing Analysis Perform cost-benefit analysis on carrier proposals, providing recommendations based on data insights Process Improvement Identify opportunities for process optimization within the carrier management function. Work closely with internal teams (Operations, IT, Finance, etc.) to implement improvements in the carrier management process Market Research Stay informed about industry trends, including changes in regulations, technology advancements, and carrier offerings Conduct competitive analysis to understand how external factors may affect the company’s relationship with carriers Qualifications Education & Experience Preferred Bachelor’s in a degree in a health-related field 4 - 6 years of experience in carrier relations, or a data-driven role Technical Skills Proficiency in data analytics tools (Excel, SQL, Tableau, Power BI, etc.) to analyze and visualize carrier data Strong understanding of telecommunications operations, logistics, or freight services. Experience with contract management and pricing models is a plus Soft Skills Strong interpersonal skills with the ability to manage relationships with external partners Excellent communication skills, both written and verbal, for report writing and presentations Strong analytical thinking with a problem-solving mindset and attention to detail Key Competencies Analytical Ability : Ability to analyze large sets of data to uncover insights and trends related to carrier performance Negotiation Skills : Proven ability to negotiate favorable terms with external partners and manage contractual obligations Project Management : Ability to manage multiple carrier accounts and related tasks simultaneously Collaboration : Ability to work cross-functionally with various internal teams (IT, finance, operations) to improve carrier-related processes Who is SmartLight Analytics SmartLight Analytics was formed by a group of industry insiders who wanted to make a meaningful impact on the rising cost of healthcare. With this end in mind, SmartLight combats fraud, waste, and abuse in healthcare through our proprietary data analysis. Requiring the bare minimum in employer involvement, our process works behind the scenes to save money without interrupting employee benefits or requiring employee behavior changes.   Powered by JazzHR