What are the responsibilities and job description for the Systems Engineer position at SmartSource, Inc?
Job Details
Role: ServicePoint has a customer seeking a Systems Engineer for a 3-6 month 100% onsite position
located in Durham NC. The hours are 8AM-5PM and will be 100% onsite. Customer has requested
that the individual be located within 30 miles of Durham. The Systems Engineer will provide
operational support for maintaining the company servers and network configurations. This is a cloud-
focused organization so this role will require experience with current cloud platforms such as Microsoft
Azure Active Directory and Azure virtual servers as well as having the ability to work with existing
managed service providers. He or she will ensure systems are compliant, supported, and achieve
maximum value for the company.
ESSENTIAL DUTIES & RESPONSIBILITIES:
Solve business problems by performing analysis, preparing recommendation(s), and providing
project leadership/management for successful implementation of relevant technology,
business process modifications, and/or enhancements
Design, configure, deploy, and maintain servers, storage, and network solutions, for both on-
premises and cloud environments
Monitor, measure, and optimize the performance of all network hardware, storage, compute,
software, telephony, cabling, and data communications connections ensuring maximum
uptime
Identify, analyze, diagnose, research, and resolve technical problems for individuals and
groups in an efficient manner, recognizing the proper course of action to take, communicating,
and escalating severe issues as appropriate
Provide escalated support for the Service Desk, Level II, and Senior Network Administrators
and perform tactical problem resolution as required
Assist with the implementation of security initiatives and cybersecurity-related projects
Communicate highly technical information to both technical and non-technical personnel
Develop and maintain network security, data integrity, and file system security processes and
procedures
Perform knowledge transfers among team members by preparing and maintaining
documentation for networks, systems, processes, procedures, written instructions, and
solutions to problems
Monitor, maintain, and ensure the integrity of all system and infrastructure-related backup
processes
Maintain knowledge of developments in relevant technologies and their use in the industry,
making recommendations when appropriate
Provide onsite infrastructure support 5 days a week within the Durham office locations
Provide technical support for weekly company and department events
Available to work after hours and weekends as required
Assist onsite technicians with complex technical issues
Other duties and projects as assigned by the supervisor
Excellent time management ability to prioritize queues, projects, and other assignments
Strong team player working on both shared and individual assignments.
EXPERIENCE & QUALIFICATIONS:
At least 3-5 years of experience supporting servers and networking information systems and
services in a corporate environment, preferably within the Life Sciences industry
Bachelor s degree in business or technology discipline or an equivalent combination of
education and experience preferred
Excellent knowledge of VMware, Cisco Meraki, Firewalls, Microsoft Active Directory, and
Microsoft Azure.
Experience in network, server, and storage configurations
Skill in project and resource management
Skill in planning, managing, and delivering of technical solutions
Strong interpersonal skills and the ability to work collaboratively and will be an effective
communicator with excellent written and verbal communication and presentation skills
Ability to work as part of a team, both in a leadership role and as a contributing member of the
company
Experience with regulatory guidelines and managing environments containing regulated
systems
